If there is no electricity in several surrounding communities, it is that the power facilities are out of order. At this time, you can call 95598 to consult the repair progress, or you can log in to 95598 of Southern Network and write to the official WeChat account for fault repair. Power supply department's commitment to repair service: after power failure, the average time for power supply repair personnel to arrive at the scene is 45 minutes in urban areas, 90 minutes in rural areas and 2 hours in special remote areas. The average time to restore power supply after emergency repair arrives at the scene in urban areas is 4 hours, and in rural areas it is 5 hours.
The electric power service hotline can ask the following questions:
1, power fault repair, that is, applying for repairing various power supply lines, transformers, metering devices and other power supply equipment.
2. Information inquiry, that is, inquiring about information such as electricity, business handling, policies and regulations.
3. Business consultation, that is, consulting information such as power policies and regulations, business handling procedures, transaction processing procedures, power outage forecast, and charging standards.
4. Complaints and suggestions, that is, complaints and suggestions on the services of the power sector.
To sum up: 95598 is also the official website of China's website, which mainly provides many functions such as electricity inquiry, electricity payment, business handling, service opening, information subscription and so on. It carries out all-round intelligent interaction with users with efficient business processing speed and convenient payment method, providing users with a more convenient and comfortable use experience.
Legal basis:
Administrative Compulsory Law of the People's Republic of China
Article 61
If a resident who implements administrative coercion at night or on legal holidays stops supplying water, electricity, heat and gas to force the party concerned to perform an administrative decision, the administrative organ at a higher level or the relevant department shall order it to make corrections, and the directly responsible person in charge and other directly responsible personnel shall be punished according to law.