Real estate telephone call back skills: real estate salesman calls back to the owner.
As a real estate agent, one of the biggest headaches should be to make a phone call, especially for newcomers.
Why do you have a headache when you call? First, I don't know clearly, and I don't know how to say it. Second, the other party hangs up impatiently after the phone call, and neither the landlord nor the customer can handle it.
The following dialogues often appear:
Scene 1
Agent: Hello, landlord. What's the current price of your house?
Landlord: You brokers are really annoying. You call me all day. You are an intermediary and don't know what the price is!
Agent: If I don't call you, how will I know what your house is selling now? How should I tell the customer?
Pa, both sides hung up the phone angrily.
Scene 2
Agent: Hello, landlord. What's the current price of your house?
Landlord: What's the market price now?
Agent: Different landlords naturally offer different prices. Besides, the house is yours, and the price quoted by our agency can only be used for reference. Please make an offer!
Landlord: What's your client's price?
The broker quoted a recent market price, but the landlord didn't say a word, didn't quote, and hung up. ......
The agent is also very angry and aggrieved and hangs up the phone!
Let you quote, but don't quote yourself. I made an offer, but you don't think it's enough. What a person! What is your psychological price? Just say it and it's over. No!
These two situations should be the most common conversations between brokers and landlords. When this happens, some new people will get angry, call them again, scold them and vent their anger.
Money is great, and housing is great! Don't sell your house if you have money. Keep it for yourself! Let you quote, you don't quote, you quote a price, you ignore it. What do you mean, what the hell? Who will help you sell your house?
Usually, the phone calls are too much, and the speed of speech is naturally very fast, so that the landlord can't get in touch. After scolding, I slapped again and hung up the phone. Well, this anger is out, but it will also ruin the business!
In fact, you can say this:
Sorry, I may have dialed the wrong number! ?
Sorry, your ringtone is very nice. I want to listen to your ringtone for a while! ?
Otherwise, when do you think about the price, just tell me again, and I'll send a text message to tell you my contact information later! ?
Just making a phone call, it's no big deal! The landlord is also a human being and won't eat people. People are really annoying. After all, there will be a lot of calls. We should put ourselves in other's shoes and understand each other!
Learning to communicate is really crucial for brokers, and it can also reflect a broker's professionalism and experience!
Real estate telephone interview skills: seize the opportunity to interview customers. Many real estate sales salesmen feel nothing after visiting customers. It is actually not advisable to contact you if necessary. Often, making an appointment to visit can't impress customers and attract others' attention at all, so call again three days after making an appointment to listen to the other party's views and suggestions on you and get effective information from the other party.
Seven days is the time to deepen customers' impression of real estate salesmen. At this time, the real estate salesman should solve the customer's views on you in the previous return visit, which will deepen the recognition and recognition of the other party. Fifteen days is the time for the real estate salesman to decide whether to follow up. If he still has no intention, he can choose to give up or continue to follow up.
Besides, find a reasonable opportunity to pay a return visit. Under normal circumstances, real estate sales salesmen call back with the help of holidays, but be careful not to talk about business at this time.
You can ask each other what they are doing recently, what activities they have on holidays, blessings and other related topics. Get to know each other better. At this time, you are not selling your own business, but selling yourself. This is an important sales skill and technology. You can be caring and attentive to customers, or you can talk about each other's recent situation. When chatting, both parties will be familiar with each other. Real estate sales salesmen should understand that rejection is not terrible, and what they are afraid of is that customers will never talk. When the general real estate sales staff pay a return visit, they can call to ask about the recent situation. At this time, he should find a suitable opportunity to introduce his activities to each other.
Determine the appropriate customer return visit method
Customer return visits include telephone return visits, email return visits and face-to-face return visits. Judging from the actual operation effect, telephone return visit combined with face-to-face return visit is the most effective way.
Return visit of real estate sales customers: 1 Return visit regularly according to the sales cycle:
This can make customers feel the integrity and responsibility of the company. The time for regular return visits should be reasonable. For example, one week, one month, three months, six months after customer consultation? Make regular telephone calls during a specific period of time.
2. Provide a return visit after contact:
This can make customers feel our professionalism. Especially when problems are found during the return visit, solutions must be given in time, and it is best to go to the site to deal with the problems with customers on the same day or the next day.
3, holiday return visit:
In other words, we will pay a return visit to our customers in some festivals and send some words of blessing to deepen our contact with our customers. This can not only play an affinity role, but also give customers some sense of superiority.