1, different in nature: people's visits and letters and visits are different in nature. People's visit refers to the normal visit of people to government departments or related institutions for the purpose of consulting, communicating or reflecting problems, based on personal interests or daily needs. Letters and visits refer to citizens' complaints, demands or complaints to government departments in written form, aiming at solving problems encountered by individuals or groups, involving public interests, social problems or legitimate rights and interests.
2. Different purposes: People's visits and letters and visits are also different. People visit mainly to get information, help or solve personal problems, such as consulting policies, inquiring information or applying for services. The purpose of letters and visits is more extensive, including not only the supervision and criticism of government actions, but also the concern and appeal of social problems, so as to urge the government to take measures to solve the problems.
3. Different handling methods: People's visits and letters and visits are handled differently. People's visits are solved through direct interviews, telephone communication or online consultation, and relevant departments mainly provide information, answer questions or provide corresponding services. Letters and visits should be made in written form, and the registration, investigation and handling procedures of government departments should be handled, which involves multi-level and multi-departmental coordination.