"12328" hotline, as a national unified supervision telephone for transportation services, covers business fields such as roads, waterways, road transportation, urban passenger transport, maritime affairs, search and rescue, etc. It is an important carrier for transportation authorities at all levels to listen to people's voices, smooth public opinion and gather people's wisdom. It is also an important channel for the broad masses of people to express their wishes, reflect their interests and participate in industry governance.
On April 20, 2022, the Ministry of Transport issued a notice requesting that the 12328 hotline play an important role in policy consultation, opinion collection and report handling.
Construction achievements:
In 20 17, the 12328 system * * handled more than 28 million valid services, and the business volume was among the best in more than 50 government public service telephones starting with 123. The instant reply rate of information consultation is 98.4 1%, the time-limited completion rate is 89.62%, and the satisfaction rate of return visit is 93.62%.