Reply to customers by English business letters and telegrams

First of all, I want to thank you for your trust in our company. As a long-term partner, we understand your difficulties very well, and we are very sorry for this. We are willing to provide support and hope that you can successfully survive the crisis. We are eager to have a talk with you when you arrive in April.

Waiting for your reply online before 1 1 in the afternoon. I really appreciate it.