Banks attach great importance to the nine elements of personal information, and organize regular meetings to discuss countermeasures, and designate special personnel to check the nine elements of personal information one by one. Through the recent investigation and rectification, the integrity rate of nine elements of personal information has improved.
The person in charge of the network attaches great importance to the management of "nine elements of personal information". Strictly require front-line tellers to handle all account opening business, including smart phone account opening business. Regardless of new or old users, check the customer's nine elements first, and if you find that the nine elements are missing, make up the record immediately.
Importance of integrity of nine elements of personal information of banks;
Strengthen business study. Organize all employees to hold meetings for many times, so that all employees can fully realize the importance of "nine elements of personal information". Supervise relevant personnel to handle account opening business at the front desk, involving transactions such as 3982 and 2724. These nine elements must be investigated to ensure the integrity of information.
Strengthen business investigation. The outlet shall arrange a special person to conduct a comprehensive investigation on related transactions such as current account opening at the front desk, regular account opening and smartphone account opening every 10 day, and report and supplement information in time when problems are found.
Fourth, strengthen reward and punishment measures. The outlets will summarize and analyze the personal information of the last month every month. If there is personal information missing and the record is not in place, the parties will be punished accordingly.
In order to further implement the regulatory policies and the requirements of the Head Office on accelerating the improvement of customer identity information, improve the integrity and accuracy of personal customer information, promote the effectiveness of anti-money laundering work and effectively prevent compliance risks, Yangquan Branch of China Construction Bank has solidly promoted the improvement of personal customer identity information.
Ensure that the identity information of new customers is complete. On the one hand, according to the anti-money laundering requirements of the People's Bank of China, the "basic identity information" of registered natural person customers includes nine pieces of information (hereinafter referred to as "nine elements"), such as name, gender, nationality, occupation, address of residence or work unit, contact information, type, number and expiration date of identity documents. If the identity documents previously submitted by customers have expired, valid certification materials shall be supplemented. On the other hand, by strengthening core system learning, business personnel are promoted to understand anti-money laundering compliance information collection requirements and system optimization content, thus effectively preventing operational risks.
Promote the supplement of existing customer information in an orderly manner. Because the bank is responsible for issuing a large number of social security cards in our city, in order to ensure that the people can fill in the information in an orderly manner, the bank optimizes the system functions such as counters, intelligent teller machines and mobile terminals, prompts customers with missing information and provides supplementary interfaces to ensure that the information of customers arriving at the store is complete. At the same time, organize one-to-one contact, actively contact the customers to be re-recorded through system data screening, verify the re-recording operation, and ensure the re-recording of customer information of the whole bank with good quality and quantity.
Do a good job in organizational guarantee and improve the quality of customer service. As a large number of customers have recently entered the outlets to supplement the information, the leaders of the bank have arranged relevant departments and outlets to establish an emergency protection mechanism to ensure that staff can operate quickly at any time, comprehensively strengthen customer explanation, prevent cyber telecom fraud criminals from taking the opportunity to defraud customers and ensure a good customer experience.
The relevant person in charge of the bank reminded that information supplement should be carried out through the physical outlets of CCB under the correct guidance of the staff. Customers should raise their awareness of risk prevention, don't trust unknown phone calls or click on links in short messages, and go to outlets for on-site consultation in case of doubt.