The newly upgraded service open day adopts the innovative form of "in-store interactive visit+outdoor experience camp". Car owners can not only experience the real service scene in the store, but also learn a lot of professional service knowledge through the game session of the experience camp, which is entertaining and entertaining. ?
Experience the service content personally?
During the interactive visit in the store, the dealership closely followed the theme of "Open Day" and showed all aspects of the service to the on-site guests without reservation. Under the guidance of service consultants, car owners watched and participated in the new service model throughout the whole process, and experienced digital and paperless services such as online quick reservation, automatic identification, mobile terminal reception and SMB smart workshop management in turn.
Rich practical experience is a highlight of this year's service open day. During the visit to the maintenance workshop, the car owners personally went into battle, and under the guidance of professional and technical personnel, they completed the maintenance, repair and beauty operations such as lighting inspection, tire replacement, battery detection, coolant detection, troubleshooting, crystal plating and polishing, and gained a deeper understanding of the modern workshop facilities of FAW Toyota dealership and the strict and standardized operating procedures of technical personnel. ?
Car owners also shared the real service experience and car experience in the store, and fully exchanged views on the remote diagnosis of car networking, the experience improvement brought by the new service model, and the experience of using new energy vehicles. In addition, Fang Ling, FAW Toyota's brand-new Damei SUV, has also become the focus of everyone's attention, and has been deeply tasted under the meticulous and thoughtful explanation of the staff.
Enjoy the game wholeheartedly?
In addition to the activities in the dealership, this year's service open day also specially set up the outdoor activities of "Super Fun Experience Camp". After completing the in-store experience, the store owners gathered at the test drive site of Qianjiang Century in Hangzhou. There are not only skills and maintenance knowledge of parent-child games such as carpooling and winning around, but also challenges such as "Love to Win" and "Crossing the 5Q Wall" to test your understanding of FAW Toyota's service, and display devices such as "Integrity Appreciation Zone" and "Part Exploration" show the advantages of integrity service.
The two cars in the experience camp are also particularly eye-catching. The iconic white 24-hour rescue vehicle is equipped with a professional rescue toolbox, which shows the audience the powerful strength of FAW Toyota's road rescue service. The body of another car shows the changes brought by beauty projects such as crystal plating on car paint and window coating, which directly presents the advantages of FAW Toyota's beauty service. In addition, the experience camp also set up interactive games such as water-based paint spraying and Dingbaotong darts to deliver the quality service content of FAW Toyota to everyone at the scene in a quiet way.
The success of the service open day showed the increasingly perfect service system of FAW Toyota and the achievements of continuously improving service quality, and also reflected the persistence of the service concept of "being professional to cars and treating people sincerely" in the hearts of service providers. This is a review of achievements and a starting point for a higher service level. FAW Toyota will keep up with customers' demands, constantly bring forth new ideas and provide you with more comfortable, worry-free and warm-hearted services!