Scope of acceptance of "12345 government service convenience hotline"
According to the Guiding Opinions of the General Office of the State Council on Further Optimizing the Local Government Service Hotline, 12345 accepts all kinds of non-urgent needs of enterprises and the masses, including consultation, help-seeking, complaints, reports and suggestions in the fields of economic regulation, market supervision, social management, public services and ecological environmental protection. Non-acceptance: matters that must be resolved through litigation, arbitration, discipline inspection and supervision, administrative reconsideration, government information disclosure and other procedures, matters that have entered the petition channel, matters involving state secrets, commercial secrets, personal privacy and violations of social public order and good customs.
Merge mode
1. The whole is merged, the number is cancelled, and the people dial the prompt to leave the number blank.
2. Even parallel, digital reservation, information sharing.
3. Set up sub-centers, and leave numbers and flow seats.