***8 articles:
Article 1:
Time flies, and it's the end of the year. Unconsciously, a year passed quietly. Looking back on this year's work, I am honored to join the big crowd of fragrant tea and make progress with my colleagues. I also learned a lot from everyone. The biggest feeling in my heart since I entered Xiangming is that it is not difficult to be a qualified conductor, but it is not that simple to be an excellent Xiangming. There are still many things to learn, understand and practice. It happened that I had the opportunity to summarize the work of the whole year and make a comprehensive and concrete analysis and summary of my own work, so that I could better find problems and deficiencies and lay a good foundation for future work.
As a member of Xiangming Grand Theatre, I have a basic and comprehensive understanding of the company's work. Although the complexity of ticket sales is not high at first glance, everything is fine. It is not easy to do anything well, and it requires 100% responsibility and hard work.
In terms of ticket sales, we warmly and thoughtfully bring ticket sales service to our guests, and patiently and meticulously answer the related consultation questions raised by our guests. Skilled and standardized ticket cashier work, correctly and clearly record my ticket sales data, and submit it to the ticket inspector for a report. Enthusiastically answer the guests' phone calls and tell them about Huiyun's performance. According to the reservation of the system seat map, try to meet the guests' requirements for seat arrangement. Think more from the standpoint of the guests, try to meet the reasonable requirements of the guests and do a good job in meticulous service.
In other aspects, read and fill in the shift book carefully, pay attention to whether there are any matters that need to be followed up, and do a good job in regional health every day. It is precisely because our department directly serves customers that our department is one of the windows of the company's customers, and every bit is related to the company's image and culture. No matter in hardware or software services, we should do meticulous service and leave a good image for customers. In addition to external and internal response to the call of the state and the company for energy conservation and emission reduction, it is also necessary to switch equipment according to the company's regulations so as not to waste the company's resources.
Of course, there are still some shortcomings in the work: lack of awareness and contingency potential, hesitation and bewilderment when encountering something unexpected and unexperienced; Some leaders assigned tasks and some leaders handled things without a good understanding and learning, and always fixed themselves on past experience; Lack of communication with customers, lack of working knowledge, lack of understanding of some Huangshan scenic spots and transportation, precisely because our guests are mainly aimed at tourists. They will also consult the surrounding tourism and traffic information when buying tickets, so they need to strengthen their study and adaptation. In view of the shortcomings in the above work, I will study hard to further improve the communication potential with customers, communicate with leading colleagues for advice, calmly analyze and deal with problems, and serve customers better and more comprehensively. At the same time, study and summarize, plan, a small stage every month, a big stage every quarter, and review and summarize in time to find out the shortcomings and gradually improve. Only in this way can we better serve customers and companies.
The above is a summary of my work this year. In the future work, I will work hard, strengthen my study, consult my colleagues around me, sum up my experience and shortcomings in time, and strive to improve my work potential in all aspects. At the same time, with a down-to-earth working attitude and high enthusiasm, I will devote myself to the work in the coming year and be an excellent fragrant tea person. Finally, I sincerely wish our company more brilliant achievements in the new year.
Article 2:
Report on social practice of bus conductor
The actual purpose of selling tickets on the bus; First, work-study programs; Second, exercise your potential to communicate with others, and increase social experience, practical experience and gains;
This is my first winter vacation since I went to college, so I naturally want to go home and reunite with my parents and relatives. However, as a contemporary college student, we should never "work at sunrise and rest at sunset". When I got home, I discussed with my parents and prepared to find a job. But before I got a job, my husband was ill. By the time I recovered, the holiday was already halfway through. I thought my job was ruined like this. Unexpectedly, Uncle Li came to my house next door. He said that Li Jie, the former conductor, had something to do in a couple of days, and wanted to find someone to cover for him. He asked me if I would like to go. Anyway, I was idle, so I agreed. In my impression, the conductor is collecting money! As long as you know money, you won't do this kind of work. However, Li Shu asked me to follow Li Jie one day in advance to get familiar with the work information and understand the situation. I didn't want to go early just to help find spare money, but I nodded in agreement. Because it is the Spring Festival, everyone is busy visiting relatives and friends, so the passengers on the bus have a lot of personalities. In my panic, I almost got the wrong change. Fortunately, I reacted in time. During the lunch break, I told Sister Li about it. She didn't blame me, but said seriously, "The most important thing in our business is to be careful, earnest and have a good memory. Although there are many things going up and down in the car, it is easy to make mistakes, but it is also a test of whether you can continue to remain calm in a panic scene. However, it's your first time, and it's already good. " I began to feel that my original thoughts and understanding were so superficial. Sister Li asked me again, "Do you remember how many stops there were along the way this morning? You usually drive this road, you should remember it. " At this time, I changed (furniture advertising language).
I feel ashamed, because I didn't pay attention at all, and few people can remember this time. Perhaps, Sister Li also realized my embarrassment, so she took out a road map and patiently pointed out various sites to me. I wrote it down carefully in my mind, and then used the moment after dinner to write it down several times. In the afternoon, I began to double-check whether I remembered it. Say the next site in advance, and constantly recall the site you passed. Many things happen. By the time I rest at night, I can quickly tell the order of any site. At this time, I began to understand what Li Jie said.
A new day has begun. At this time, there is no help from Sister Li. I have to meet the passengers myself. I began to recall in my mind a few points for attention that Sister Li told me last night: First of all, we should arrange seats reasonably and try to let the elderly sit in the middle rows, because the middle is relatively stable; Of course, it is more important to remember that every new passenger on the bus will make fewer mistakes when charging; Finally, remind passengers to get off at each stop to get ready in advance. Fortunately, everything went well. Even if I have some minor negligence, the driver Li Shu will remind me in time. Near noon, an old woman with snow-white hair got on the bus, but there was no seat on the bus. I asked other passengers if they would give up their seats, but I didn't expect two young people who looked like students to stand up. I was really proud of them. Although small, it can reflect the moral cultivation level of modern students. A few short days passed quickly, and the passengers got on and off as usual; But for me, it was an unusual experience. When there are many people in the car, I will remind passengers to take good care of their belongings in case they get it wrong or lose it; When I meet an impatient passenger, I will remind him that safety is the most important thing before getting off the bus. Seeing the passengers get off safely, I, a "fake" conductor, have a sense of satisfaction. My deepest feeling from the experience of these days is that no matter what you have experienced personally, you will have real feelings and have a more real and profound understanding of this matter; One more thing, nothing is easy in the world, you have to work hard.
Do it.
Article 3:
Time flies. I worked in the company for almost a month with a tense but not tense work rhythm. At this moment, I realized that I had gained a lot of knowledge, which was of great benefit to my transformation from a student to a professional. The working process makes me constantly adjust my mentality and mature.
I have been to the Northwest Passenger Station for a month, and I am familiar with the work and life there for a while. At first, I was worried. I don't know how to get on well with my colleagues. I have to deal with all kinds of people every day when I go to work. Sometimes I meet irrational people who are dissatisfied with the charging standards or insurance issues. I am rude and full of complaints. When I came to the police station, I had never been scolded like this. My personality is enriching the people and Luquan. Many of these short-distance passengers in the East Village are unreasonable, but they still have to keep a calm mind and feel very bad. But there's no need to be sad when you think about it. Many times, just bear it. Of course, there are also good quality guests who will cooperate with our work, which is also an affirmation and encouragement for my work.
Many people think that selling tickets is a boring job, but since I have come to take part in this job, I must do a good job in it. No matter what position we are serious and responsible for, we can do it well. Must be able to bear hardships and stand hard work and do a good job.
In my future work, I will abide by various rules and regulations and work hard. I will try my best to improve my quality, overcome my shortcomings, do my job conscientiously, complete my post responsibilities with enthusiasm and heart, learn endlessly, the times are changing rapidly and all kinds of knowledge are changing with each passing day. I will persevere in my study, improve my potential to solve problems and unexpected problems, and gradually overcome my impatience, intention and enthusiasm in the work process.
Article 4:
Conduct personal year-end summary (emotional essay)
Time flies. I worked in the company for almost a month with a tense but not tense work rhythm. At this moment, I realized that I had gained a lot of knowledge, which was of great benefit to my transformation from a student to a professional. The working process makes me constantly adjust my mentality and mature.
I have been to the Northwest Passenger Station for a month, and I am familiar with the work and life there for a while. At first, I was worried. I don't know how to get on well with my colleagues. I have to deal with all kinds of people every day when I go to work. Sometimes I meet irrational people who are dissatisfied with the charging standards or insurance issues. I am rude and full of complaints. When I came to the police station, I had never been scolded like this. My personality is enriching the people and Luquan. Many of these short-distance passengers in the East Village are unreasonable, but they still have to keep a calm mind and feel very bad. But there's no need to be sad when you think about it. Many times, just bear it. Of course, there are also good quality guests who will cooperate with our work, which is also an affirmation and encouragement for my work.
Many people think that selling tickets is a boring job, but since I have come to take part in this job, I must do a good job in it. No matter what position we are serious and responsible for, we can do it well. Must be able to bear hardships and stand hard work and do a good job.
In my future work, I will abide by various rules and regulations and work hard. I will try my best to improve my quality, overcome my shortcomings, do my job conscientiously, complete my post responsibilities with enthusiasm and heart, learn endlessly, the times are changing rapidly and all kinds of knowledge are changing with each passing day. I will persevere in my study, improve my potential to solve problems and unexpected problems, and gradually overcome my impatience, intention and enthusiasm in the work process.
Article 5:
Only after experiencing storms can we see the rainbow, only after experiencing hardships can we prove a person's growth, and only after experiencing real social practice can we have so much understanding and sentiment! ! ! In order to strengthen their comprehensive quality, improve their ability to cope with emergencies, and learn about social examinations as soon as possible. As college students, participating in social practice activities is a very important way to exercise and make progress. In our spare time, it also brings us a broader space, allowing us to develop freely and enjoy the charm and excitement of society.
With ardent expectations. The day after I got home, I started a crazy big search operation. Anyone who sees doubts such as paper tables and drawing boards at the door of the store is ecstatic and scrambling for consultation and interview. But when it comes to some practical problems, such as food and shelter, the arrangement of commuting time, we have to put it down helplessly. It is because of their own conditions that they are not qualified. In addition, most store applicants do not recruit temporary workers. To this end, a day of wandering failed.
After several days of interviews, I finally determined my work goal and sold tickets at the station. Driving is from Chaohu to Dongguan (45 kilometers), running back and forth three times a day. At first glance, this is a very simple job, boring and not challenging at all. But in fact, when I really stepped into this industry, I found that this job was not as easy as I expected:
The first harvest of being a conductor is to exercise my eloquence. I feel that I am not afraid of meeting strangers in the future, and I dare to talk to the certified face. It is precisely because you always have to deal with people of all colors in the car. If you want to start, you have to pull down the prescription and get out of the car, just like selling things in the market. It's hard to get used to it after a long time. Actually speaking is very important for our economic management. It is precisely because we always need your help to solve some things. It is difficult to do it well without strong eloquence. Although I can't say that I have the ability to talk to everyone at present, I have made some progress compared with my eloquence before practice, at least I won't be as timid as before. As the second biggest gain, I firmly believe that it will be of great help to graduate, find a job interview and talk with people at work!
After working for a month, I learned to be frugal. It is precisely because I have experienced the hardships of making money in the car, so sometimes I will argue with passengers for fifty cents for a long time or even have an argument. This has never been experienced before. I always thought it was just a few cents. Is it worth it? But after practice, I understand a truth: money is earned by a dime. If you don't fight for this corner, you will put down the next corner, and the money will only get less and less. I used to take a taxi when I went out. What about now? I think of the travel expenses of two adults from the starting point to the end point of our running route, and I have spent so much effort for this one or two dollars. Go if you can, but take a bus if you can't. Indeed, after work, I know a lot of social and life truths! ! (Composition on the theme of change)
Recalling that time, I still feel a little bittersweet! Sweetly, I really came into contact with society. It is sour that there are many injustices. The bitter thing is that I feel that life is hard-won, I have seen through it and learned a lot. This may be the so-called practice makes perfect.
The last feeling of part-time internship is to study hard at school, because the school does not have the "dirty" atmosphere in society. At school, our most important task is to study hard and learn professional courses well, but there will be many troubles in society, so I think we should cherish the little school life left and make the big life more beneficial and lively!
The practice of winter vacation in just a few months has come to an end, but its influence has benefited me deeply. Draw a wonderful stroke for my life. It is not only the embodiment of exercising myself, but also allows me to deeply integrate into the big family of society, contact with all kinds of people and things, and let me understand that a job and a reward are so hard-won. In life, everyone works hard in their posts, sweating like rain, shedding tears like rain, and dedicating silently. A new generation of young people with knowledge and ideals should cherish time to enrich themselves, improve their comprehensive quality and create a sky of their own.
Article 6:
Annual work summary of station ticketing team
Over the past year, with the care and support of the leaders at all levels of Duan and Station, the ticket office of xxx Station has continuously strengthened the construction of high-quality passenger service and gradually improved various measures by relying on the unity and cooperation of the team, intelligence and Qi Xin's cooperation, and after winning the honor of our Duan Shuangli team.
First, strengthen political and professional study, and constantly improve the overall quality of ticket sellers. Teams and groups always put the study of political theory at the top of their work, strictly implement the study plan issued by the workshop, make good preparations before class, make study records and summarize after learning. Through regular political study, the political and ideological awareness of team members has generally been greatly improved. We also carried out a variety of reading activities in the team. According to the learning task and training situation in the team, the book "How to finish the task efficiently, automatically and quickly" is recommended. After everyone circulated it in turn, the conductor learned how to finish the work faster and more effectively. Encourage each conductor to write a review, exchange and discuss good ticketing experience, learn from each other's strengths, integrate theory with practice, and promote the effectiveness of work quality. This year, the station held a speech contest "Don't treat work as a joke", and the ticketing team participated enthusiastically, winning the second place for the workshop. In business study, we never relax. According to the characteristics of passenger service, the team also carried out many trainings such as post gfd, courtesy, welcoming guests at the window, and carried out evaluation activities. Four people in the team are taking part in the self-taught examinations of colleges and universities. Five people, including Feng, Ning Xirong and others, represent the station to participate in Duan's technical competition activities, and Duan selected four people to participate in the technical competition activities of the Railway Bureau. The cultural quality and skills of post members are constantly improved, and the learning atmosphere in the team is strong.
Second, task assessment, increase transportation and increase income. Box office work is a symbolic embodiment of workshop production tasks and also an embodiment of economic benefits. Therefore, our team has incorporated the marketing progress into the daily work plan, and recorded and announced the daily delivery quantity and the number of delinquents on the inner wall of the ticket office in time, which has played an obvious role in urging. In the team, we linked the number of individual ticket sellers with assessment and bonus distribution, realized a benign task assessment system, enhanced the sense of crisis and responsibility of ticket sellers, and enhanced their marketing awareness. In the case of tight overall production tasks, the team members carefully strengthened the sales of return tickets and joint tickets, made great efforts to increase transportation and income, and achieved great results. In order to ensure the completion of the workshop production tasks, the team members went deep into major universities, factories, mines and troops under the leadership of the planning room, bringing on-site services and being well received. Under the guidance of the on-site duty officer, the team members carefully cooperated with the organization of getting on and off the platform, and diverted the trains that were difficult to get on and off to the inbound trains, which reduced the work difficulty and improved the work efficiency.
Third, crack down on illegal crimes, ensure the interests of passengers and maintain the image of the railway. Since June 2006, when the ticketing team implemented the optimization and adjustment of post personnel, it adhered to the principle of "people-oriented" with a brand-new look, comprehensive business skills and good ideological style, which hit the living space of the most potential criminals such as "ticket sellers" and "ticket sellers". We resolutely did not seek personal gain by tickets, and resolutely did not collude with ticket sellers, thus safeguarding the normal order of railway ticket sales and the legitimate rights and interests of the vast number of passengers.
Fourth, build etiquette posts, build service stars, and reduce complaints about road style. Following the activity of "shaping tree marks" all the way, our ticket sellers paid attention to appearance, wore standard clothes, did standard work, and persistently used polite expressions to achieve the word "please". In the team, we carry out post labor competition every month, and evaluate attendance, service, courtesy and safety in production, from which a group of advanced individuals and post experts emerge, which constitutes a competition upsurge. In the activity of "being a civilized worker's evaluation service star" carried out in the workshop, Ning Xirong and Wang, two ticket sellers, were successively rated as service stars. Team members have firmly established the awareness of "building, creating and doing" activities, and the concept of "your satisfaction, my pursuit" is deeply rooted in the hearts of the people. Sticking the photos of the selected advanced personnel in eye-catching places will promote everyone's enthusiasm for work, leave a deep impression on the passengers, and at the same time promote my continuous progress and continuous excellent working condition. During this year, the team members did 12 good deeds for the passengers and received 9 letters of commendation and 3 pennants. The service attitude of the team members has been greatly improved, the phenomenon of violation of regulations has been greatly reduced, and the complaints and adverse reactions of the road wind have been significantly reduced.
Fifth, carry out colorful activities. In order to create a vibrant atmosphere for the ticketing team, we have carried out a variety of activities after our busy work. In the tug-of-war in the workshop, we played the spirit of unity and cooperation. In the case of losing to the opponent, everyone is not angry, nervous, serious, lively and arrogant.
Summarizing all aspects of the work of the ticketing team in the passenger transport workshop in the past year, we will unswervingly implement the spirit of the 17th National Congress in the future work, be more strict politically, strengthen self-cultivation ideologically, keep learning technically, climb the peak forever, and work closely around the goals set by our superiors, so as to make greater contributions to the safe production of our section and station!
Article 7:
In order to do a good job in spiritual civilization construction, deepen the creation of civilized passenger transport, further standardize public passenger transport services, improve service level and establish passenger transport image, the company has been organizing our station staff to systematically learn various codes of conduct recently, which has benefited me a lot. Let's talk about some of my learning experiences!
The construction of spiritual ceremony has always been strongly advocated by the state, society and organizations. As window service workers, we should take the construction of spiritual civilization and courtesy as the guide, adhere to the service concept of "serving passengers and satisfying them", strive to improve service awareness, service level and service potential, always put "serving passengers, promising passengers, asking passengers to supervise and satisfying them" in the first place, and strive to improve our political consciousness and ideological and moral quality. In the future work, we should follow the "four initiatives and five services": actively answer passengers' inquiries, actively guide passengers, actively help the elderly and take care of the young, and actively solve problems for special passengers; Treat passengers warmly, take care of them carefully, help them sincerely, answer questions patiently and understand opinions with an open mind. Keep in mind and learn "three excellences and three modernizations": that is, through the establishment of infrastructure, management and spiritual courtesy, we can realize the excellent service, beautiful environment and excellent order of bus passengers; Through the quality standard of public transport passenger service, the service process is programmed, the service management is standardized and the service quality is standardized.
As a window attendant, I deeply know that service is everything and service is the life of an enterprise. I also deeply know that service can only be done well by hard work. The work of the ticket window directly shows the image of our passenger transport company, but our work cannot be sunny forever. Inevitably, passengers often scold us and make things difficult for us because they are dissatisfied with our service. I think this is also because our work is not in place. Since there are contradictions and problems, we should reflect on ourselves. So, how can we really "serve with heart"? Any mistake will bring unnecessary trouble to passengers and their normal work. In the process of "attentive" service, if you are enthusiastic and patient, but not careful enough, it is likely to backfire and do bad things with good intentions; If you are careful, but have no enthusiasm and patience, even if you can solve the problem, how can a cold face be affirmed by passengers? For example, if enthusiasm and patience are candlelight that lights up a smile, then care is a candlestick that is silently supported. We should put ourselves in the passengers' shoes, help them as much as possible, and pay with our sincerity, which proves that "serving with heart" means always caring and helping others from the heart. We often say that the customer is God. But "God" also needs a real feeling, which comes from the real service we bring. Our cordial greetings and thoughtful service to passengers have earned passengers' trust and support. This is the greatest happiness we get in our work!
Any company has rules and regulations to ensure its normal operation. The establishment of these systems is to restrain the behavior of employees, so as to achieve the full cooperation and coordinated progress of the masses. As a member of the company, I must strictly abide by various rules and regulations to ensure the smooth progress of daily work. Consciously observing the company's rules and regulations is an effective way to improve your self-discipline potential and a basic guarantee for making yourself better.
As a qualified window conductor, you should remember and strictly abide by the operating rules. "
1。 Preparatory work/about to start work
(1), neatly dressed and wearing a service certificate. (2), attend the briefing, understand the task. (3) Open the ticketing system, check the equipment, enter my work code, report the equipment failure to the monitor in time, and check whether the starting number of the bill is consistent with the microcomputer ticket number. (4), ready to change and service card, tidy up the console, open the ticket window.
2。 Collect tickets
(1), smiling, responding to passengers and calling them "Hello." (2) When selling tickets, patiently answer the passengers' questions and ask the passengers in detail about the time, detailed route, type and quantity of ticket purchase. (3)30 seconds to issue the ticket, the ticket is clear, and the date of singing, paying and clearing is clear. When the passengers left, a voice said, "Please walk slowly.
3。 Settlement payment
(1), count the votes. (2) payment.
4。 Before work
(1). Close the ticketing system according to the procedure and lock the ballot box. (2), do a good job of succession, do a good job in shared area health. (3), close the doors and windows
Many people think that selling tickets is a boring job, but since I am involved in this job, I must do it well. No matter what position we are serious and responsible for, we will certainly do it well. I must be able to bear hardships and endure. In my future work, I will abide by various rules and regulations, work hard, strive to improve my own quality, overcome my shortcomings, and complete my job enthusiastically, attentively and conscientiously. Learning is endless, the times are changing rapidly, and all kinds of knowledge are changing with each passing day. I will persist in studying hard, improve myself, improve my potential to solve unexpected problems, slowly overcome and adjust my impatience in the process of work, and treat every passenger with enthusiasm. This is also my expectation for the coming new year!
Article 8:
Summary of bus conductor's work
"Stop reporting in time, with a loud voice, respect for the old and love for the young, and thoughtful service", Lao Cui always said these words, adding at most, "For passengers, they are like relatives, and parents feel that others can take care of them."
In the eyes of colleagues, Cui is an ordinary conductor. He is not good at words, but optimistic and cheerful. He has never quarreled with any passengers or colleagues, and his face is red. In the words of Li Shuying, the driver with him, it means "never bother".
This mentality is also reflected in the work. People are always a little unhappy when they see traffic jams. Lao Cui is also cheerful when he encounters traffic jams. He often says, "If you can't eat, you can eat later. It's okay. " "Don't bother yourself, be kind, be polite and be patient, and everything will be solved." The secret of 42 years without complaints summarized by his colleagues is to strive to achieve "ten points": clear station reporting, warm and thoughtful service, patience in answering questions, proper handling of problems, courtesy in speaking and doing things, watching door switches, taking the initiative to check tickets, being polite in checking tickets, cleaning carriages and working hard for passengers. It is this kind of service and mentality that makes him friends with many old passengers along the way. An old couple who live near the Workers' Gymnasium go to Beihai for morning exercises in his car after 5: 00 every morning. Cui has been taking good care of his parents for decades. On the last day of driving, Cui met two old people and told them that they would retire tomorrow and could no longer serve you. The two old people took his hand and said, "It's not easy to sell tickets all your life. We won't go to morning exercise this day, we will sit with you. " In this way, the two old people accompanied Cui around the car. Lao Cui had many opportunities to be a driver and transferred to logistics, but he refused. "When the conductor has a half-day break and can take care of his family, I am quite satisfied."