First, the necessity of diagnosis and optimization of organizational behavior of modern enterprises?
First of all, the pressure brought by international competition to enterprises is not only reflected in the external environment of enterprises, but also in the internal management behavior of enterprises. At present, in the wave of globalization, many enterprises in our country are backward in their internal concepts and behaviors, and their policies and systems can't meet the requirements of the new situation. The traditional market share of their products is constantly losing, and many enterprises are acquired and merged by foreign enterprises, and enterprises are facing a severe crisis. In order to get rid of the crisis and meet the challenge, only by optimizing internal behavior and solving the problem of integration of marketization and internationalization can enterprises fundamentally reverse the situation. ?
Secondly, the extensive application of new technology has completely changed the activity mode of modern enterprise organizational behavior. The computerization and automation of office work have greatly changed the behavior of modern enterprises. With the establishment of learning organization, the requirements of enterprises for employees' knowledge background and learning ability are increasing, and the decision-making mode of internal managers and the communication mode between employees have also undergone fundamental changes. This kind of environment and background not only endows the optimization and coordination of enterprise behavior with new contents, but also puts forward new requirements. ?
Finally, the total quality management of enterprises is the center of the existence, operation and activities of modern enterprises. In order to provide customers with satisfactory new products, enterprises should pay attention to product quality in their decision-making behavior, management behavior, production process and all employees, and improve product quality by changing all factors related to product quality within the organization.
Second, how to optimize the diagnosis results of organizational behavior of modern enterprises?
There are many organizational behaviors that enterprises in China need to optimize. At present, organizational construction behavior, organizational conflict behavior and organizational communication behavior which have great influence on enterprises in China and need to be optimized urgently. Through the diagnosis and optimization of enterprise organizational behavior, they can always be in a harmonious, orderly, coordinated and timely state, thus ensuring the rapid and healthy development of enterprises. ?
1, enterprise organization construction behavior should be reasonable and standardized?
As the carrier of enterprise resources and power distribution, enterprise organizations bear the future and destiny of enterprises under the positive behavior of people, promote or hinder the process of enterprise mission, and play a fundamental and key role in the development of enterprises. All strategic changes of an enterprise should first be reflected in organizational behavior. ? The main goal of organizational behavior optimization is to establish a scientific and reasonable organizational structure. The organizational structure of an enterprise directly determines the efficiency of the command system and communication network in the enterprise organization, and affects the psychology and behavior of individuals in the organization. A reasonable enterprise organizational structure should have the following characteristics:
(1) Realize job specialization and scientifically divide departments.
(2) Scientific integration of the relationship between line command and professional staff system;
(3) Reasonably construct the authority, command system, control scope and interaction mechanism of centralization and decentralization;
(4) It is necessary to build an environment and platform for the coordinated development of organizational behavior, develop effective coordination means, and innovate the organizational operation mechanism of enterprises. ?
The ultimate goal of enterprise organizational structure construction or change behavior is not to reconcile internal rights, but to better adapt to customer needs. The only criterion for evaluating the effectiveness and feasibility of enterprise organizational structure is the market. Only by adapting to the market-oriented organizational structure can we meet the needs of sustainable development of enterprises. The independent director system, strategy committee, audit committee and other organizational structures of large state-owned listed companies in China have effectively promoted the transformation of listed companies into market-oriented structures. China Mobile and China Petrochemical have adopted an organizational structure that adapts to market competition in their organizational structure design. Especially for some multinational listed companies in China, most of their organizational structures in foreign subsidiaries adopt relatively standardized international market-oriented enterprise organizational behaviors and organizational methods.
2. How should the conflict behaviors of enterprises be coordinated?
The conflict behavior of enterprise organization is the contradiction intensification and behavior struggle caused by some behavior relations that are difficult to coordinate and reconcile inside or outside the enterprise organization, and it is the opposition and conflict between internal or external actors in the enterprise organization to seek their own interests. The conflict behavior of enterprise organizations generally exists in various forms of enterprise organizations and their operation process. The contradictions and struggles between enterprises and organizations are manifested through organizational conflicts, which are intensified with the escalation of organizational conflicts. This will bring difficulties and risks to the management and control of enterprises. Therefore, mastering the coordination degree of enterprise organizational conflict behavior is helpful for managers to control and mediate enterprise organizational conflict behavior. ?
The goal pursued by enterprise organization is the motive force and root of enterprise organization conflict behavior. The key to mastering the intermediary degree of enterprise organizational conflict behavior lies in understanding and mastering the goals pursued by both sides of conflict behavior, and then finding the point where two opposing and conflicting goals can approach and fit. The key to the adjustment of conflict behavior lies in investigation and persuasion, which urges both sides to change their positions and finally achieve the convergence and consistency of goals and needs. ?
3. Should the organizational communication behavior of enterprises be put in place in time?
Nowadays, the scale of enterprises is getting larger and larger, the internal organizational structure and personnel composition are becoming more and more complicated, the interest relationship between employees is becoming more and more diversified, and the contradictions and conflicts between internal and external personnel of enterprises are increasing sharply; Globalization, informationization and knowledge make enterprises face greater market background, faster environmental changes and more intense competition. How to communicate with internal and external environmental factors in time has increasingly become the key and decisive factor for enterprises to achieve business success. Communicate all kinds of ideas, scientific and technological information and information, so that the functions of enterprise's organizational behavior coordination, organizational goal completion, organizational culture formation, organizational team cooperation and so on can be realized. Because communication strengthens the combination and optimal allocation of all available resources, the same resources can play a higher efficiency, effectiveness and benefit. ?
In modern enterprise organization and management, the essence and core of management is communication. Difficulties and problems in management are also difficulties and problems in communication. Many large enterprises and multinational companies can't realize the optimal allocation of their limited human resources and various information resources due to untimely and insufficient communication, which not only can't produce synergy, but also contain each other, seriously affecting the normal operation and development of enterprises. Simon, a famous management scientist, once put forward that "management is decision-making". In fact, management is not only decision-making, but also communication, and decision-making is actually communication. Decision-making and implementation must achieve * * * knowledge, but to achieve * * * knowledge must rely on effective communication. All kinds of * * * knowledge is the driving force of enterprise development, and achieving * * * knowledge means dealing with all kinds of relationships through communication. If all kinds of relationships can be handled in time, the organizational behavior of enterprises will be in a benign state. ?
Third, the development trend of modern enterprise organizational behavior diagnosis and optimization?
According to the operating rules of internal organizational behavior of modern enterprises and their practical experience of integration and optimization, the most ideal state and future development direction of organizational behavior optimization of modern enterprises must be people-oriented, with efficiency as the key and vitality as the goal.
1, is the diagnosis and optimization of enterprise organizational behavior people-oriented?
The most important resource of modern enterprises is people. Human resources are the most dynamic and only creative core resources of enterprises. The diagnosis and optimization of enterprise organizational behavior is actually the reasonable arrangement and effective utilization of limited resources, especially human resources, in order to maximize economic and social benefits. People-oriented means treating people not only as a factor of production or resource, but as themselves. Because of its attention, respect and trust, Microsoft has become one of the most admired companies in the world. People-oriented and full participation are the concentrated expression of Haier Group's organizational behavior adjustment in China. Respect for human nature and equality of labor rights are examples of organizational behavior adjustment of Toyota Company in Japan. ?
In the diagnosis and optimization of enterprise organizational behavior, the principle of "people-oriented" is adhered to everywhere, and the institutional dehumanization mode and emotional humanization mode are combined to realize the unified coordination of enterprise internal organizational behavior, so as to give full play to people's initiative and creativity and improve the internal cohesion of organizational groups. The internal organizational behavior of an enterprise consists of peer behavior, departmental behavior and individual behavior. For the adjustment of peer behavior of all members, it is necessary to establish strict non-human organization behavior norms and systems to ensure the consistency of behavior; For the adjustment of the behavior of enterprise departments, it is necessary to clarify the division of labor and the scope of responsibilities of each department, establish a cooperative incentive mechanism with humanized characteristics, and ensure the coordination between the behaviors of each department; For the adjustment of individual behavior of members in an enterprise, there should be a clear post division and post responsibility, and there should be an incentive and emotional exchange mechanism to ensure the effective coordination of behavior among members. ?
2. Efficiency is the key to diagnose and optimize enterprise organizational behavior?
Whether the internal organizational behavior of an enterprise is adjusted or not is judged by efficiency in practice. The efficiency of enterprise internal organizational behavior refers to the efficiency and ability of enterprise organizational behavior in exchange for the investment of new value resources and time. Efficiency is related to the success or failure of an enterprise. Under the guidance of correct enterprise strategy, efficient enterprise organization behavior will make enterprises invincible in the increasingly fierce market competition. If the role of organizational behavior in this respect is not prominent and the efficiency is not high, it means that the actual corporate behavior has not been adjusted, or that corporate behavior needs to be changed because of "discomfort". ?
Generally speaking, the main factors affecting the effectiveness of enterprise organizational behavior are enterprise governance structure and enterprise management mode. Corporate governance structure is a check-and-balance mechanism among enterprise stakeholders, which determines the enthusiasm, initiative and normative behavior of operators from the organization, and determines the decision-making and supervision level of enterprises. Enterprise management mode is the basic management mode and policy of enterprises, which has an important influence on the degree of centralization and decentralization of enterprises, the level of institutionalized management and the way of setting up subsidiaries or branches. As long as these two main factors that affect the efficiency of internal behavior are solved and kept in the best state, this kind of enterprise behavior will help the leaders of enterprises to grasp the psychological state and behavior characteristics of employees from a scientific perspective, strengthen the prediction, regulation and guidance of employees' psychology and behavior, give full play to everyone's initiative and creativity, effectively coordinate the relationship between employees and organizations, and strive for the best work performance. ?
3. Does the diagnosis and optimization of enterprise organizational behavior aim at vitality?
Modern enterprise should be a dynamic organism, and the integration and coordination of any enterprise must be based on enhancing the vitality of the enterprise. With the intensification of market competition, more and more enterprises are eliminated by the market in order not to sit still and have to take risks to implement changes in corporate behavior. Modern enterprise is a living organism, and any attempt to reorganize the enterprise must be all-round. The vitality of enterprise behavior is the lifeblood of modern enterprises.
The key to deepening enterprise reform is to rebuild the organizational vitality of enterprises. To rebuild the vitality of enterprise organization, we should standardize the rights and responsibilities of shareholders' meeting, board of directors, board of supervisors and managers, and adjust the checks and balances mechanism and corporate governance according to the requirements of modern enterprise system. It is necessary to give full play to the role of the board of directors in making unified decisions on major issues and hiring managers; It is necessary to strengthen the construction of deliberative bodies of the board of directors, including special committees on strategy, nomination, remuneration and assessment; It is necessary to establish and improve the independent director system of listed companies; It is necessary to fulfill the responsibilities and obligations of independent directors and strengthen the accountability mechanism of independent directors; It is necessary to improve the incentive mechanism for managers, especially to strengthen the long-term incentive behavior of enterprises, so that enterprises can always maintain the vitality of encouraging employees to play the market and control competition.