Applicants apply to the citizen card service network with valid documents, provide basic personal information and portrait information, and go through relevant application procedures after verification (valid documents include ID card, household registration book, residence permit and temporary residence permit).
For those who have participated in the basic medical insurance for employees, the medical insurance for urban residents and the new rural cooperative medical system, the information records are accurate, and those who have handled the second-generation ID cards are uniformly produced and distributed by the municipal government, without going to the citizen card service outlets to apply for them.
(2) How to change the card?
After the use of the citizen card, if the card surface is stained, incomplete, illegible, or unable to read or write on the card reading equipment, the cardholder shall apply for a new card at the ICBC cooperation outlet of the citizen card.
If the cardholder's name, citizenship number and other basic information are changed according to law, he/she shall apply for a new card at the cooperation network of China Industrial and Commercial Bank of China.
(3) How to report the loss?
If the cardholder loses his citizen card, he shall go through the formalities of reporting the loss in writing at the ICBC Citizen Card Cooperation Network with his valid ID card in time.
If the cardholder is unable to report the loss in writing for some reason, he may apply for pre-reporting the loss by telephone. After the cardholder applies for pre-reporting the loss, he should still go through the formalities of reporting the loss in writing.
The loss reporting of each application function of the citizen card shall be implemented in accordance with the relevant regulations of the relevant application departments. Personal losses incurred before the report of loss takes effect shall be borne by the cardholder himself; Personal losses caused by the cardholder's failure to report the loss as required shall be borne by the cardholder himself.
(4) How to decouple?
If the cardholder needs to report the loss for various reasons after reporting the loss and before applying for a new card, he can go to the citizen card service network with his valid ID card.
(5) How to reissue the card?
If the cardholder loses his citizen card, he should apply for a new card at the ICBC cooperation network.
(6) How to cancel the citizen card?
The cardholder no longer enjoys social services such as social security in this Municipality due to death or change of household registration. After handling the social affairs related to the citizen card, the cardholder or his close relatives should apply for cancellation of the citizen card at the cooperative network of the citizen card bank with relevant identification materials in time.
(7) Is the citizen card the same as the medical insurance card, the new rural cooperative medical system card and the medical association card originally used by the citizens?
Citizen card covers the functions of medical insurance card, new rural cooperative medical insurance card and medical association card used by citizens before.
(8) Are the functions carried by citizen cards available to all citizens?
The function of citizen card can be realized in each card, but citizens can only use it if they meet the conditions. For example, some citizens are blacklisted, so the bank card function cannot be used. Some citizens did not pay social security and the new rural cooperative medical system, and the functions of social security and the new rural cooperative medical system could not be realized.
(9) What is the security of the citizen card?
Citizen cards comply with the relevant safety regulations of Ministry of Human Resources and Social Security, Ministry of Housing and Urban-Rural Development and People's Bank of China. The card medium is technically isolated by the storage unit, which is safe and reliable.
(10) What's the difference between a citizen card and an ID card?
Identity card is a representative proof of citizenship determined by national legislation. Citizen card is a multi-purpose smart card issued by the municipal government for citizens to enjoy public services and handle personal social affairs.
(1 1) How long is the validity period of the citizen card?
The validity period of the citizen card is tentatively set at 10 year.
(12) What valid certificates do citizens hold to handle all kinds of business of citizen cards?
Citizens can apply for citizen card business with valid certificates such as ID card, household registration book and residence permit.
(13) Is there a charge for the citizen card?
The citizen card is free for the first time. The replacement card shall be executed according to the relevant approval of the price department.
(fourteen) the issuance of citizen cards, the original medical insurance card can be cancelled?
The principle of "smooth transition and gradual replacement" will be adopted in the whole card replacement work. Because the citizen card contains all the functions of the original medical insurance card, in principle, after the citizen card is issued, the citizen can use the citizen card directly without using the medical insurance card. But at the same time, considering the use habits of citizens and other factors, the original medical insurance card can continue to be used for a certain period of time after the citizen card is issued.
(15) What are the requirements for getting a card?
If the unit receives a unified card, the unit manager will receive the unit's citizen card at the application point with the original and photocopy of the unit's letter of introduction and my valid identity certificate.
If an individual receives the card separately, the applicant shall collect it at the application point with his valid identity certificate and card receiving notice. The original and photocopy of valid identity documents of both parties shall be provided when acting as an agent.
(16) How long does it take to get the card?
In principle, citizens can apply for a citizen card one month after (holidays postponed) to the original application for a citizen card.
(17) Can I change my card?
I must hold a valid identity document to handle it at the ICBC cooperation network.
(eighteen) when can the citizen card be opened for use?
It has been opened when citizens receive their citizen cards.
(19) What are the requirements for citizen card photos?
The second generation ID card photo standard.
(20) How can the citizen card open the bank debit card function?
The bank debit card function on the citizen card can be opened by myself at any ICBC outlet.
(twenty-one) how to open the electronic wallet of citizen card?
Cardholders can go through the opening formalities in the citizen card service hall and ICBC cooperation outlets, and then enjoy the function of citizen card e-wallet.
(twenty-two) how to recharge the electronic wallet of the citizen card?
Cardholders can recharge their cards in the citizen card service hall and ICBC cooperation outlets.
(twenty-three) what should I do if I have any questions during use?
If citizens find problems during use, please refer to the user manual of citizen card for details. Or go to the nearest citizen card cooperation network and citizen card business hall, or call the service telephone for consultation and visit the service website for inquiry.