How to call a strange customer? 2 1 century, communication is developed, and it is also part of our work to communicate with customers by telephone. So how should a newcomer address a strange customer when he takes up his post? Come and have a look with me.
How to call a strange customer 1
Telephone sales skills and presentation skills 1: Let customers say yes, and don't give them a chance to refuse.
You can mention your product in the first phone call, but don't ask the customer if he needs your product, because the customer is very wary of you in the first phone call. As long as you ask him if he wants it, he will probably answer no at once and then hang up. You can ask customers some questions with positive answers, and the salesman will ask me: has Internet e-commerce developed rapidly in recent years? Of course my answer is yes, that's all. Telemarketing skills and vocabulary
Telephone sales skills and speech skills 2: At the end of the call, you must find a reason for your next call so that the next call can go smoothly. Every time you increase communication, the chances of closing a deal will increase. Telemarketing skills and vocabulary
Telemarketing Skills and Speech Skills 3: When leaving your mobile phone number, be sure that the other party has recorded it, so that in case the customer really needs it, he can contact you smoothly.
After the salesperson left me her phone number, let me quote her phone number again. Most people just write it down casually or perfunctory. When she asks, the customer must remember the number. Telemarketing skills and vocabulary
Follow-up the next day (already laid on the first day)
Five skills used in the next day's sales:
Telemarketing Skills and Speech Secrets 4: True Lies
This is the core and most important part of the sales process. What is a true lie? The real lie is the fact that you can associate with a certain enterprise, but the fact that you associate with it is not a fact. For example, an advertisement can say that 90% people are satisfied with this product. In fact, he may have only investigated 10 people, and nine people didn't say that the product was not good. Did this businessman lie? No, but what will we understand when we hear this?
Telemarketing skills and speech skills five: avoid reality and be empty.
When your client asks some fatal questions, you can avoid his topic and say something that seems relevant. Many people can't react. Telemarketing skills and vocabulary
Telemarketing Skills and Speech Tips 6: Create an atmosphere where products are scarce and let your customers cherish opportunities.
You must not let your customer feel that this product is available anytime and anywhere. You must make him feel that this product is scarce. The quantity is limited.
Telemarketing Skills and Speech Tips 7: Win customers' understanding and sympathy.
When the customer puts forward some conditions that are not conducive to sales, let the customer know that it is difficult for you to do so, which will cause you losses or injuries.
Tip 8 of telemarketing skills and words: Let the customer feel that this result is hard-won and it is difficult for him to achieve his goal, then he will cherish it and finally clinch a deal.
How to call a strange customer? First, write the content of the call on paper in advance.
Without teleprompter, Obama will appear incoherent, let alone you? Preparing the content of the call in advance can ensure that you can speak fluently and clearly to your customers, showing a natural and confident state, so that customers can trust you quickly and establish a good first impression. ...
Second, who is he?
Do you understand who you are talking to? What is his specific position in the company? Do you know that?/You know what? Do you know that?/You know what? The specific meaning of these two words is that you must do your homework in advance, and you can't start calling strange customers without knowing anything about them. ...
Third, keep a steady mind.
This is your profession, not a shame, even if the customer refuses you, so what? A word for you: customers abuse me thousands of times, and I am like the first love to my customers. The person on the other end of the phone may be in a meeting, playing ball or drinking at a party ... In short, his emotions may be varied, and it is normal to ask a few rhetorical questions at the beginning. You only have one coping strategy, that is, you can't be the object of his boredom. Have you learned?
Next, we will call him back like this:
Hello, Mr. Wang, this is Xiao Ya from the Consulting Department of Hening Society. We focus on helping enterprises improve their performance. It's almost the end of the year. Have you considered increasing the sales of your company?
You can learn about it! Have you been having a headache about this recently?
Yes, performance improvement is the core hematopoietic function of our company. We have a training plan for sales talents with Nanjing organization, which can effectively improve our company's sales. How exactly does it work? Mr. Wang, in this case, if it's convenient for you, I'll take the company information and the actual case plan to our company, and I'll borrow your precious time of 10 to explain it to you. Even if I don't cooperate, I will make friends with you.
Young man, he is very talkative. Remember to bring the case plan at two o'clock tomorrow afternoon!
How to call a strange customer 3 Call a strange customer skills 1, understand customer background information
Find your own customer base, do detailed homework for each customer, the maternal and child brands operated by customers, the price positioning of the brands operated by customers, and where your products can optimize the brands operated by customers.
Calling strange customers skills 2. Targeted telephone communication.
Telephone communication is annoying to most customers. The first two sentences of communication must attract customers, such as: I am a manufacturer of XX maternity products, and I saw that you operate XX brand on the Internet. The brand I run is better than your product in quality or popularity, or has an advantage in price ... Let the customer feel that you are very concerned about his product and brand, and it is best to describe the price or brand advantage of the same style operated by the customer. There is a desire to buy only when there is comparison! If the customer is interested, send your website to the other party in time, leaving the customer's QQ or Want Want ID to facilitate future communication and negotiation!
Call a strange customer tip 3. Interested customers often contact.
Physical store business is difficult, online business is even more difficult, and telephone sales business is even more difficult. For interested customers, we should always communicate and contact feelings! Send your latest promotions and new products to customers.
Key points of visiting customers
1. Fully understand products and customers.
Know what you want to sell. Whether it is a tangible product, an intangible service or an idea, you must fully understand it, and you will have confidence in it, especially if you know that what you sell can meet each other's needs.
At the same time, you should also know your intended customer and the company he or she serves. The more you know about a company's needs and business objectives, the more you can dominate the situation and influence the other party's decision.
2. avoid the person who answers the phone saying "no"
Say your name and company name before the other person opens his mouth. Whoever answers the phone. Be friendly. If the first person who answers the phone is the person who filters the phone in the company, you can ask the other person for help and tell him that you can provide all employees in the company with an opportunity to improve their quality of life. I hope they don't miss this great opportunity. If the person you are looking for is not here. You can ask the person who filters the phone to suggest who else you can find. The point is to avoid the person who answers the phone saying "no". The later the other person says no, the greater your sales opportunities.
3. Try to get the other person to talk.
Think of yourself as someone who can meet the needs of customers. The best way to help others is to let them tell you all their problems, so that you can make the best decision for them. So, try to file each other's openings and tell you their needs (or potential needs). If the other person is a silent person, you can ask him some questions as usual. Then, according to the information provided by the other party, you can make the best response and make the other party sit up and take notice of you. At this time, you should stand in the customer's position and try to understand their point of view. You can put yourself in their shoes and think, "What's good for them?"
Step 4 make suggestions
The purpose of making suggestions is to make future customers agree with you. So, first briefly describe the question you heard. Maybe you stepped on the other person's "painful foot", but you should step on it hard and solve it. Start with the most important needs of customers: suppose you are the buyer of the company, you must persuade the supervisor to accept something that you think will help the company.
5. Be prepared to accept rejection.
It is normal to be rejected in the sales process. The first reaction to rejection should be calm. You don't want your hard-won conversation to be ruined by your own impulses.
The next reaction is to respond to the other party's refusal. If you think the other person's refusal is an excuse to end the conversation, you can ask another question. Understand the real needs of customers. In this way, you can give yourself a chance to state again how your product meets the needs of customers. Be pragmatic, put the interests of the other company first and the advantages of your own products second. If the other party has no desire to buy your product at present. You should end your's conversation politely at once, but you can leave your communication number and tell him that I will contact you later if necessary.
The most common reason why telemarketing is rejected is that the price is too high. Unless you sell directly on the phone, you'd better avoid talking about the price.
You can make an appointment with each other first If the price is not mentioned, the communication in your can definitely last for more than 15 minutes.
Step 6 end the topic skillfully
There are many ways to end the sales topic. But you can usually decide when and how to end this conversation. Is your future client. Sometimes, customers will be silent or change the topic to other things to show that the conversation is over. In order to respond correctly to these signals, you must be keenly aware of the needs of customers. "Shall I order one for you?" "Do you want the red one or the blue one?" This kind of response is more useful for those customers who are still hesitating.
Once the topic is over, don't say anything more. Let your silence exert its greatest strength and make customers feel some kind of pressure. At this moment, talking too much may not be good. If you have anything else to say, you can come straight to the point: "You seem a little hesitant. Can you tell me what you are worried about? Maybe I can help. "