20 1 1 year 12.30 I heard that the peer companies in the industry spent 15000 yuan on the enterprise management diagnosis fee, which fulfilled the company's promise of "dissatisfied refund"! As a person with more than 10 years experience in consulting industry ... I admire the defenders of this industry credit from the bottom of my heart!
Specific circumstances:
Customers began to expect them to make a business diagnosis of 6.5438+0.5 million yuan, and they made a comprehensive business diagnosis according to the consulting company. After the report, customers recognized their professionalism and dedication. But later, the customer said that they were looking forward to "the research field of enterprise strategy" (that is, the customer said, "Our strategic decision is right and those are wrong", including the company's six diversified subsidiaries) ... What are these expectations and requirements? Anyone who knows a little about the consulting industry knows that this kind of enterprise strategy research can't be done at a cost of 1.5 million yuan ... They don't have any excuses and excuses, and their project team concludes that their services can't meet the needs of customers-they think customers are not satisfied with the project results! So, they take all the responsibility! Refund 15000 yuan!
(Later, the customer said that he would get the enterprise diagnosis results at a discount price of 5,000 yuan. However, despite the company's promise that reputation and word of mouth come first, they are not satisfied with the refund of 15000! Leaving with the result, all that is left is the respect and apology of customers for their backs ... They received many apology messages on the bus, which is actually a kind of recognition and affirmation! )。
They did "actions speak louder than words"!
What they do is a reputable and well-known consulting business!
Here, pay tribute to such peers! ! !