_ _ _ _ _ _ (hereinafter referred to as us) If we are lucky enough to win the bid in _ _ _ _ _ _ _ _
1. The bidding products are all within the scope of "three guarantees" stipulated by the state, and the product quality guarantee period shall not be less than "three guarantees"; If the quality guarantee period is better than the national "three guarantees", it shall be implemented according to the actual situation of the supplier;
2. There is a professional after-sales service organization for the bidding products, which will be clearly stated in the bidding documents and attached with the after-sales service of the manufacturer;
3, after the completion of the project, we will be responsible for a one-year project quality warranty, with high-quality service, to achieve our loyalty; Truly achieve first-class construction, first-class quality service purposes;
4. We guarantee to provide on-site "centralized" training services to the tenderee within 2 working days after the project is completed and certified by relevant departments, so as to ensure that users fully understand the product performance and usage specifications before operation; Eliminate hidden dangers of accidents and improve work efficiency;
5. Telephone consultation: provide technical assistance calls during the warranty period, answer the problems encountered by the tenderer in use, and put forward suggestions to solve the problems for the tenderer in time;
6. On-site response:
6. 1 If the telephone consultation cannot be solved after receiving the repair notice, we will arrive at the site within 24 hours to ensure the normal work of the product;
6.2 If it cannot be solved within 24 hours, spare products will be provided within 24 hours for the tenderee to use normally. If the fault is not solved within 24 hours, the tenderee has the right to handle the fault by itself, and the expenses incurred will be deducted from the quality warranty fund;
6.3 In case of emergency repair accident, we will ensure that we arrive at the scene of the accident immediately after receiving the notice;
6.4 Quality problems involving safety shall be reported immediately and preventive measures shall be taken in time in accordance with the Regulations on Quality Management of Construction Projects.
7. Out-of-warranty service: After the warranty period, we also provide free telephone consultation service and on-site product maintenance service;
8. If the tenderer needs product upgrade, update, replacement and maintenance, we will provide after-sales service at preferential prices.
The above is the after-sales service of our project. If we fail to meet Party A's requirements and our standards in after-sales service, causing great losses to the tenderee, we are willing to accept the punishment of laws and regulations. Take the responsibility caused by this and compensate all the economic losses caused by this.
Article 2: _ _ _ Limited Company
According to your bid invitation, the tenderee is a _ _ _ _ _ _ _ _ _ _ bidder.
1. Quality assurance: Our company guarantees that all the products in this bid are original products of the manufacturer, which meet the requirements of 3C certification standard of the National Quality Certification Center, and provides product technical data (including product catalogue, instruction manual, certificate of approval and instruction manual);
2. Time for supply, installation and technical training: If our company wins the bid, our company will sign a purchase contract with the user within two working days after receiving the bid-winning notice, and provide the goods and install them to the user within three working days. Moreover, all products provided are responsible for free delivery, installation and debugging until the equipment runs normally. At the same time, our company is also responsible for training users in equipment operation and simple maintenance, and signing after-sales service agreements with customers to protect their interests.
3. Warranty period: Our company will provide three-year door-to-door warranty for all products and accessories provided within the validity period of this tender, provide door-to-door service without user's repair, and provide lifelong technical service support and maintenance. During the use of the equipment, consumables are supplied at the market price, and no on-site service fee is charged.
4. Response time: For all products provided within the validity period of this tender, our company insists on regular monthly return visit, inspection and maintenance to prolong the service life of the machine. During the warranty period, if the product fails, our company will arrive at the maintenance site within 2 hours after receiving the repair information from users, and users outside Fuzhou will arrive at the maintenance site within 4 hours and repair within 8 hours. If it cannot be repaired within 12 hours under special circumstances, our company will provide spare equipment for customers to use free of charge. During the warranty period, if the equipment cannot be used normally due to repeated troubleshooting, our company will replace the new equipment free of charge. After the expiration of the warranty period, if the product fails, our company can send technicians for free on-site service. If the accessories need to be replaced, the accessories will be supplied at the market price.
5. Service working hours: Our company insists on providing all-weather service for all products provided within the validity period of this tender.
6. Our company guarantees that all the consumables provided are original and genuine, and will never provide substitute brand consumables or fake and shoddy consumables to ensure the good operation of the equipment.
Article 3 According to your invitation to bid for this project subject to tender issued on _ _ _ _ _ _ _ _ _.
1. There are legal sales channels recognized by the manufacturers, which ensure that the products provided are brand-new and genuine, and the technical support and after-sales service provided by the manufacturers are standard in Chinese mainland.
2. Respond to the contract terms and payment direction.
3. Provide technical training and maintenance knowledge training for users.
4. Provide "warranty service" for the whole engineering system, and provide "quarterly" equipment maintenance during the warranty period (including pressure system test, outlet water temperature test, electric control system test, air circulation system test, water replenishment system test, etc.). ).
5. After the equipment is put into operation, a full set of engineering faults will be repaired free of charge during the warranty period, and free maintenance will be provided; Provide the required spare parts and consumables at preferential prices, and do not charge service fees.
6. Maintenance response time: after receiving the failure notice, you must give a reply within 24 hours, solve the general problem within 48 hours, and solve the major problem or other problems that cannot be solved quickly for the time being within one week.
7. Spare parts: The company has enough common spare parts to deal with all kinds of general faults in time. The company has an after-sales service center, and urgently needed spare parts can arrive at the scene within 24 hours.
8. Our company has established and improved a set of perfect after-sales service system and service process, and equipped with professional technicians to ensure the timely and comprehensive implementation of the whole after-sales service.