The telephone services provided by ICBC include the 24-hour national telephone service hotline 95588 and the 24-hour VIP service hotline 400-66-95588,400, which are only for customers of wealth cards, wealth management gold cards, platinum cards and credit card gold cards, and have been opened in all regions of the country except Shanghai, Zhejiang and Guangdong.
ICBC 95588 customer service telephone has the following service functions:
1. Account information query: it provides the function of querying the basic information, account balance, current account details, account history details and account unwritten details of each account and its sub-accounts.
2. Transfer and remittance: functions such as transfer in the same city and remittance in different places are provided.
3. Payment service: it provides inquiry and payment functions for daily expenses such as telephone charges, mobile phone charges, utilities and gas charges.
4. Investment and financial management: provide the function of buying and selling stocks, funds, bonds and gold.
5. Foreign exchange trading: it provides the functions of buying and selling foreign exchange in real time, inquiring exchange rate, account balance and various transaction details.
6. Credit card service: it provides functions such as card handling, card activation, loss reporting, account inquiry, RMB foreign exchange purchase repayment, and credit line adjustment.
7. Manual service: provide business consultation, complaint suggestions, outlet information and new business introduction, and accept emergency oral report of loss of accounts.
8. Roaming in different places: provide the function of handling various banking businesses in different places.