Summary of Telecom Company's Work in 2022 1
On March 3, 2000, I applied to work in the # # branch of Northwest Communication Company. In th
Summary of Telecom Company's Work in 2022 1
On March 3, 2000, I applied to work in the # # branch of Northwest Communication Company. In this year's work, I got the cordial care of the leaders and the selfless help of my colleagues, which made me deeply fall in love with this United, hard-working and energetic group, and I was full of cherish and enthusiasm for my work.
Northwest Communication # # Branch is a brand-new company, with strong vitality, vigorous development and bright future. However, life is born in the hardships of wind and rain, development should be fought in the market competition, and a bright future should have professionalism and carry forward the hard-working team spirit under the correct guidance of company leaders. There is a bumper harvest in autumn.
I cherish this job and love it. After work, when I was assigned to the marketing department, I immediately went to Xinhua Bookstore to buy books on marketing, economic application, computer knowledge and so on. I must face the new environment and market and strive to enrich myself. Learning endless knowledge is power. I go to work during the day and go home to read and study at night. In order to support my work, my sister bought me a computer specially. Thank you very much for your concern and support. In July, the company sent me to study in Xianyang Postal School. Although the time is very short, I am very grateful to the leaders for their training and attention, which has benefited me a lot. I cherish this learning opportunity very much. I listen carefully and take notes in every class.
The work of the marketing department is diversified and flexible to thousands of households. My appearance and words are directly related to the image of the company. It is the key to the company's development and market development. To open up the market, we need to master first-hand information, which requires me to make an in-depth investigation, such as how many real estate developers there are in District # #, how many communities there are in important streets in the city, and how many households there are. Find users to understand their needs, make marketing plans from users, find market entry points and expand the company's business. Responsible for customer market development and tracking services; Collection and feedback of market information; Assist the network transmission construction department to do a good job in customer access and onu computer room location; Perform the duties of project manager, assist the Network Traffic Construction Department to supervise and inspect the implementation progress and project quality of customer access, and safeguard the interests of customers.
From March to June 20th, we were incremental users, and had contacts and discussions with Jinyuan, Huajian, Xinxin, Dongcheng, Huihai, Wang Di, Jiulin, Dahua, Hyde, Ming Kai, Jintai, Daxing, Wanjia, Fuyuan, Dong Jian, Changhai, Jinshan, Yuan Hang, Hongfu, Tsinghua, Chuangye and Henderson Real Estate Company.
On June 20th, my work goal became an online user. Visited Xinghan Shopping Mall, Huacheng Hotel, Giants Hotel, Evergreen Hotel, Tobacco Company, No.8 Middle School, Sports School, Sports Bureau, Industry and Commerce Bureau, No.1 Vocational School, Finance Bureau, Technical Supervision Bureau, Audit Bureau, Technical School, New Age Hotel, Digital City, Rooftop Hotel, CPPCC, Procuratorate, Bus Company, Science and Technology Bureau, He Jiang Computer Room Management Station, Chinese Medicine Hospital, Central Hospital and other units. Disrupted the big customer market and seized the small and medium customer market. In view of the interference and interconnection of telecommunications to our contracted users, our company promptly gave feedback to the company leaders and took various measures to avoid customer loss. Do a good job in the return visit and visit of big customers in time.
After a year of study and training, I have basically mastered the company's business, and I can negotiate with customers skillfully, overcoming my timidity when I first entered the company. Market work has taught me a lot, honed my will and strengthened my belief. I have changed from a student who just left school to an employee who can do his job well. My leader gave me a lot of help, and my colleagues gave me a lot of promotion. My working methods need to be improved. When negotiating with customers who are more proficient in our business, I feel that my business knowledge is far from perfect. I feel guilty that my performance is not remarkable enough to create benefits for the company. Generally speaking, I am very active in my work, and I have a team spirit of cooperation with my colleagues. Personal business is also relatively skilled and has a certain spirit of hardship, but business learning is far from enough and will be strengthened in the future.
200* is the year when the company started in # # city. With the joint efforts of all of you, the company successfully completed the tasks of the whole year, which made me see the results of my own efforts and made me full of confidence in my future work. I believe that the company's tomorrow will be brilliant. I will redouble my efforts in next year's work to create more benefits for the company and strive for more users.
Summary of Telecom Company's Work in 2022 II
In a busy trance, the work of 20xx has come to an end and entered the final stage of the whole year. In this whole year's work arrangement, the most important thing in my job is to be responsible for the overall management of my telecom branch, and I have learned a lot from my work. This year, I paid attention to strengthening my personal thinking and working ability, strengthened the study and implementation of the spirit, and strictly required myself to carry out various tasks as party member. Starting from the overall situation of the work, a detailed work plan was formulated, and the comprehensive management work in 20xx years was carried out step by step and flexibly. My work ability has been affirmed by the leaders, and I have successfully completed all kinds of comprehensive management work and made my own efforts to maintain social stability. Now I will report my personal work in 20xx as follows:
First, strengthen the specific leadership of comprehensive management and strive to do all the work of comprehensive management.
Personally, the main aspects of comprehensive management work are to guide and check the comprehensive management work of the whole branch, control the general direction, implement and prevent comprehensive management work. Although the comprehensive management is very detailed and complicated, I am still strict with myself in practical work, meticulously completing every task and paying attention to every detail. Because I think that the comprehensive management work is no small matter, and if something goes wrong, it is a major event, and the whole branch office will veto it with one vote. A slight loophole, the consequences are unimaginable.
Always check the overall comprehensive management work, not afraid of difficulties, afraid of not doing a good job. On weekdays and holidays, I have to be on duty late. Because in this job, you must have a good sense of responsibility. For some people and things I see at work, I strictly ask them to do their own jobs, be vigilant, and not be careless to ensure that there is no accident in comprehensive management.
In terms of comprehensive management, I emphasize that work should come from the heart, and we should not treat some small problems as dispensable things. Let employees understand the concept and connotation of total management and realize the importance. Let employees communicate with themselves sincerely and sincerely. I emphasize and demand that people engaged in comprehensive management work must be cautious, careful and patient, not careless, not without a sense of responsibility, and work in a down-to-earth manner.
Establish a comprehensive management responsibility system and accountability system. Incorporate the comprehensive management work into the target assessment content of relevant branches and departments, conduct strict assessment, and strictly implement the accountability system. Those who cause major accidents and unstable factors will be seriously investigated for the responsibility of the person directly responsible.
Two, based on reality, conscientiously do a good job in the comprehensive management of all kinds of publicity.
Only through continuous publicity can all employees clearly understand the current development situation. I studied the knowledge of comprehensive management in a targeted way, improved my working theory level in the study, and applied the theory to practical work to promote each other, and achieved good results. At the same time, vigorously publicize the principles and policies of our party's social security management, publicize our party's determination to punish criminals, and keep the ideological concept updated. Through continuous learning, improve personal political acumen, grasp the sensitivity of comprehensive management, adhere to daily investigation and daily treatment, and highlight prevention in advance.
Third, complement each other's advantages and develop in many aspects, organically combining enterprise development with comprehensive management.
Ensuring the safe production of enterprises without accidents is the basis of our comprehensive management work. We focus on the 100-day public security operation, and based on this key work, we regularly educate employees, especially the safety education of key personnel and important festivals. Let all staff and everyone participate in the comprehensive management work, conscientiously do their own jobs, manage themselves and their families, and improve the service level. We also actively organize employees to carry out various spiritual and cultural activities, so that excellent ideas can occupy employees' outlook on life and values.
Safety is the foundation of all work, the development of enterprises and safety and stability are interdependent, safety and stability are the guarantee of enterprise development, and enterprise development is the target responsibility of comprehensive management, so we can't pay attention to one thing and lose another. Only by organically combining the development of enterprises with comprehensive management can we do a good job in comprehensive management and maintain the development and stability of enterprises.
Personally, I have invested a lot of labor and energy in comprehensive management. At the same time, comprehensive management is also the guarantee for the development of our branch. Therefore, in the future comprehensive management work, I will continue to strengthen my own improvement, constantly strengthen my study, solve the new problems found in the comprehensive management work in time, continuously improve the service level of my branch, and provide better services for the vast number of telecom users.
Summary of Telecom Company's Work in 2022 3
I love my job. Being able to find a job you like in the workplace has a lot to do with finding your own characteristics from your work experience. Before that, I worked as a reporter and editor in newspapers and magazines. After that, he officially entered the workplace through a friend's introduction and made sales in Hunan Telecom Chenzhou Branch. I like this job very much. Let me find my own characteristics: very friendly, not afraid of contact with people, strong pressure resistance. At work, I seem to be doing a different job. The secret is that I keep interested in the company and work.
As a new employee in a telecom company, I feel fresh and curious about everything. I used to walk into a telecom company to receive services, and I felt the divine feeling of the telecom company. Now as a service provider, I have to face a large customer base to serve customers, which can be said to be a great life challenge for me.
My job is mainly to communicate directly with telecom customers face to face. That is to help customers use the services of telecom companies smoothly. Telecom customers are widely distributed in all walks of life, and even state organs, such as the State Taxation Bureau and the Industrial and Commercial Bureau. I made many friends and shared different experiences with people from different industries, which became another pleasure in my work.
Sales staff's work content is highly repetitive. Many people think it is hidden and can't see tangible results, but I think this job is very interesting, and its happiness and pain come from customers. When watching TV, watching movies and studying, it seems that everything is clear from right to wrong, black and white. However, I often can't make it clear in the face of customers' reactions, so I have to calmly face their emotional complaints and even abusive words.
At the beginning, I often felt that the telecom company was not run by my family and the customers were not smooth. Why are you cursing me? The unreasonable reaction of customers often makes me feel depressed. But at the same time, I also have unspeakable joy. I remember in my second week as a shop assistant, a customer didn't know how to use his PHS or even his phone number. I patiently taught him how to operate it, and it took me nearly half an hour to finally teach him. Hearing the customer's thanks, I almost jumped with excitement.
After that, every time he went to the business desk to handle business, he would repeatedly thank me. I was particularly happy to hear his praise, saying it was my duty. Later, he even advertised to the people next to him that he was very satisfied with our service.
After all, salespeople have to solve problems. In addition to being kind, they should learn to calmly face customers' emotions and not be led by their emotions. Sometimes customers can't tell what the problem is, and the sales staff have to help customers find the problem calmly in order to solve it smoothly.
Because salespeople's work is trivial, frustration is often greater than a sense of accomplishment, but once they have a sense of accomplishment, they will be happy for several days. Therefore, to be a shop assistant, you must be a little bitch. If you are a self-centered person, it is difficult to enjoy it. Someone asked me, what's wrong with you, a big man, and you still want to do sales in telecommunications? What does the company give me? I feel that the company has given me a stage for work and an opportunity for further study. If you complain about hard work and care too much, you will be too disappointed in the company that hired you and this opportunity.
I don't usually have too many requirements for personal image. What is nature, kindness and smile is not so important. After entering the telecommunications company, seemingly simple things are not that simple. Go to the welcome post before 8: 30 every morning and say, stand up straight, dress neatly and talk frequently. Everything represents the image of the telecom company. Through their own work, truly integrated into the telecommunications company, enjoy customer satisfaction and praise. At the same time, I understand one thing: it is not difficult to do a good job, but how to persist!
Speaking is something we can't live without every day, but how to say it and how to say it is an art, and how to make customers feel the feeling of God can't be done in a short time. "hello! Welcome! " "hello! Pay the fee? Please sit down, please report your number … ",what a simple language and simple words, but it represents the sincerity and care of the telecom company to customers! This also taught me how to deal with people and how to be a sincere person!
Through these days' work, my skills in all aspects have been improved, and I feel that the telecom company is not only a service-oriented enterprise, but also a cradle for cultivating talents, so that employees who enter the company can enter the role faster. My typing level has always been my weakness, and I haven't paid much attention to it. After entering the company, I found myself very backward and practiced groping every day. Although the speed is not satisfactory now, I don't know how much faster than before. I believe that through hard work, I will definitely meet the requirements of the company, which will be of great help to my future study and life.
What worries me at work is what I can do to make customers feel dissatisfied, how can I provide intimate service to customers, and I don't know what my ability is. First of all, I take "users are happy, so I am happy" as my working philosophy, and have accumulated enough stamina for my work. At the same time, it is very important for me to learn from the company's business experts, which can help me improve myself continuously. In addition, I will often read some inspirational books to check whether my work ability meets my work needs. I think this is a good way to examine self-ability. For me, my life will not be worse than those students who enter the financial industry and high-tech industry, and I will be richer than them, because I can learn a lot from this job as a shop assistant.
A person's life is always inseparable from work. Although I am busy now, I am very happy and satisfied. Although I am still a new employee, I hope I can give full play to my brilliance and enthusiasm in the company, really give full play to my potential, keep learning and making progress, grow up with telecommunications, witness the new glory of telecommunications companies and do a good job in customer care.
Summary of Telecom Company's Work in 2022 4
Our team is a united and uplifting team. Under the leadership of the monitor, all members of the team think in one place, work hard in one place, and finish each task seriously. I am an old worker of 18. I have been doing my duty in my post, always thinking about how to make more contributions to our company. During the period of 20__, I actively participated in various activities organized by the branch. In the service guarantee for the 60th anniversary of the founding of New China, I strictly demand myself, actively assist the monitor, take the initiative to take over the "user transfer information" in the work order system, and take the initiative to handle all unfinished work during the day shift. Every time I go to the morning shift or the middle shift, I will arrive at my post 20 minutes in advance, so that I can be on call for anything in the class. Overtime is more common, and I have successfully completed all the tasks. Now I will report my work in the past 20 years as follows:
First, strengthen ideological and political study and constantly improve their own quality.
Take study as an important content in work and life, lay a solid theoretical foundation, constantly absorb new knowledge, update ideas and improve their political level.
Second, fulfill their duties and conscientiously complete their duties.
In the work, strictly abide by the rules and regulations of the team, love their jobs, serve enthusiastically, study hard, give full play to the fighting spirit of not being afraid of hardship and fatigue, ensure success, work hard and be fearless of difficulties. Play its due role in its post.
Third, study hard and constantly improve the professional level.
I know very well how important it is to keep learning and improving in today's rapid social development. Only by studying hard can I finish my work better and serve the people better. In order to constantly improve my skills, I never miss every opportunity to learn. I humbly ask for advice at work, constantly sum up and improve, innovate ideas and plan scientifically, which greatly improves my work efficiency. I took the higher education self-study exam in my spare time, and got my undergraduate diploma in July this year. I laid a solid foundation for myself to finish this work better.
Fourth, establish work objectives and shape brand service image.
I always take "customer satisfaction and business development" as my work goal, try my best to solve problems for customers, take the initiative and enthusiasm, deal with them quickly and reply in time, and provide customers with high-quality and enthusiastic services with sincerity, care, patience and care.
In the past 20 years, through my efforts in study, work and life, I have been unanimously recognized by all the leaders of the branch, all the staff of the team and relevant teams. Once again, he was selected as an advanced production worker in the branch for 20 years by team members. My achievements in recent years can not be separated from the enthusiastic help of branch leaders and colleagues.
Chapter 5 Summary of Telecom Company's Work in 2022
Time is like water, time flies. From a new employee who just entered the telecom company, I feel fresh and curious about everything. I have been working in telecommunications for two and a half years in a blink of an eye, and what I have experienced during this period can be explained by a piece of paper. In this coming year, with the care and support of company leaders and colleagues, I have been following the principle of "obeying leaders, studying hard and working hard" and completing my work with high standards and strict requirements. This year, growth and deficiency coexist. Use this summary to locate the past and look forward to the future.
First, strengthen ideological and political study and constantly improve their own quality.
Study hard, regard study as an important content in work and life, lay a solid theoretical foundation, constantly absorb new knowledge, update ideas and improve your level.
Second, study and work coexist.
As the ancients said, it is never too old to learn. In our work, we should carry out this idea, learn in our work and grow in our study. 20xx 65438+ 10 month, I followed the arrangement of the leader to study in the data department of the network monitoring and maintenance center. During this study, the leader gave me great support. This kind of full-time study is a rare opportunity at work, and the leader has given me such great love. I must study hard. During this period, I established the concept of "full process" of data network, configured data proficiency for users, and reached the ability to handle faults skillfully after returning to the monitoring department. 20xx returned to the monitoring department at the end of March and immediately assumed the responsibility of data specialty. There are no production accidents and no user complaints during the duty period, and the data duty can be completed independently and well.
20xx 1 1, and got the opportunity to go abroad for training. This training made me better understand the performance of Nortel equipment from hardware to software, and learned the common commands and routine troubleshooting ideas of Nortel equipment. In order to better serve as a data post.
Third, work experience and self-criticism.
After a year of exercise, I have a deeper understanding of this job. Everyone has different understanding and feelings about work or career, so do I. For me, I usually grasp my own ideological context from two angles.
The first is mentality. To paraphrase Milu, "Attitude is everything". With the right attitude, we can use the right method, find the right direction and get the right result. Specifically, my attitude towards work is to choose what I like and then do my best for what I love. I have always believed that work should not be a task or a burden, but a pleasure and enjoyment. Only when you are interested in it and fall in love with it completely can you fully appreciate this happiness. I believe that I will find the pleasure of working in the process of trying to explore and discover this business, and I can do my best for it without reservation. It can be said that only when you know how to enjoy your work can you know how to succeed, and you can't be forced during the period.
Secondly, the problem of ability, which can be divided into professional ability and basic ability. I can illustrate this problem with a simple example: for a camel, its professional ability determines its viability in a desert environment, while its basic abilities, including adaptability, perseverance and natural vigilance, determine how long it can survive in a desert environment. Specific to people, professional ability determines whether you are suitable for a job, while basic ability, including self-confidence, cooperation ability, responsibility ability, adventurous spirit and development potential, will directly determine the vitality of this job. A successful person in his career must be a person whose two abilities can develop and operate harmoniously.
In this year's work, I found my own shortcomings. For some personal reasons, holidays are used too much, which brings some trouble to the duty department in scheduling. Fortunately, the leader didn't blame me. However, I will try my best to avoid this situation in the future. After all, I have just entered the workplace, and my life is focused on my career. I will definitely work hard and face the new year positively. As an activist joining the Party, I should always keep in mind the Party's teachings, always restrain myself with party member Code of Conduct, constantly push myself, constantly improve myself, and play a vanguard and exemplary role in the team. Actively close to the party organization and strive to become a member of the party organization in the new year.