The ancients used "food, clothing, housing and transportation" to summarize the basic content of life, which is still out of date. Of course, "transportation" is particularly important in modern life. Public transportation is the forerunner, public welfare and infrastructure of urban economic and social development, and it is also an industry that provides urban transportation and passenger transport services for people. Because of its good accessibility, economy and environmental protection, as well as its continuous improvement and development, it has become an irreplaceable necessity for people's production and life.
1953 Hangzhou Public Transport Group Co., Ltd., as an enterprise engaged in urban public transport and passenger service, has always adhered to the purpose of "passengers first, service first", serving passengers and contributing to society, and carefully building Hangzhou public transport with the unique diligence and efforts of bus people, so as to continuously meet people's growing travel needs. For more than half a century, Hangzhou public transport has nurtured a splendid corporate culture and condensed the sweat and wisdom of several generations of bus passengers. Especially since the 1990s, with the development of society and the prosperity of economy, Hangzhou Public Transport has been actively cultivating the business philosophy of "Public Transport First, Public Transport Must Be Excellent", insisting on passenger-centered, market-oriented, reform-driven, and increasing scientific and technological innovation. Advocating the "people-oriented" management concept, respecting, understanding, caring and caring for people, and striving to create a team spirit of "hard work, dedication, common desire, cooperation and mutual assistance" are the basis for the continuous development of Hangzhou public transport. Of course, our efforts have also won real feedback and good reputation.
The future urban public transport should not only transport passengers to their destinations, but also provide people with convenient, safe, comfortable, economical and environmentally friendly modes of travel, which should have the basic characteristics of humanization, rapid transit, informationization and ecology. In this regard, Hangzhou Public Transport Corporation will always follow the service concept of "the truth of public transport service goes with you" and aim at "maximizing the value of passengers", actively advocate the management mode of scientific and strict management and harmonious interpersonal relationship, inherit the excellent corporate culture, build a learning enterprise, continuously improve the quality of employees, intensify enterprise innovation, promote service marketing, optimize corporate image and continuously upgrade the enterprise. At the same time, we constantly review the enterprise's physique, constantly seek improvement, and build Hangzhou Public Transport Corporation into a modern urban public transport enterprise with first-class service, excellent equipment, excellent management and satisfactory employees.