Job responsibilities are used more and more in the real society, and formulating job responsibilities can effectively regulate operational behavior. What problems should be paid attention to when formulating job responsibilities? The following is the job responsibilities of train attendants (selected 13) I collected for you, for your reference, hoping to help friends in need.
The job responsibilities of the conductor are 1 1. You must be on duty on time every day, and you must not leave your post without permission for any reason. You must sign in and check out on time every day, and no signature is allowed. You should go to work on time according to the stipulated working hours, and don't be late, leave early or be absent from work.
2. If you can't go to work on time in case of emergency, you need to report to your immediate superior in time.
3, leave must be justified, approved to rest.
4, every day before mount guard must be dressed, long hair bundle. Keep your clothes clean and tidy. Keep the correct sitting and standing posture, and don't wear uniforms or just shirts.
5. No matter what work the conductor does, he must face the reception room and not turn his back to the reception room.
6. Be sure to prepare enough necessary supplies before going to work every day. Including bills, invoices and seals. Do not leave the post for any reason after taking up the post.
7. No cash is allowed at work.
8, daily laid-off workers through the reception room, must walk quickly, not in groups or on foot through the reception room. If two or more people walk in the public area of the swimming pool, they must queue up.
9, daily hygiene and cleaning, keep the ticket office environment clean and tidy.
10. The ticket sellers in all business places must smile and serve the guests with enthusiasm.
1 1, it is strictly forbidden to be empty during working hours (except toilets). If there are special circumstances, please find the director to deal with them.
12, reading books, newspapers and periodicals are not allowed during working hours; Do not make personal calls; It is forbidden to sleep, chat, make up, eat and other things outside work.
13. When ticket sellers sign bills, they should sign their full names with their real names, not just their last names, cursive scripts or English names. If this happens, it will be dealt with seriously.
14, unless the director agrees, the command reserve fund shall not be lent.
15. All problems in the work, such as short money or counterfeit money, shall be borne by the personnel on duty.
16, it is forbidden to use anything provided by the swimming pool for guests.
17. Employees can only work in the area allocated to them by the swimming pool, and are not allowed to stay or visit the public area or guest area of the swimming pool without business.
18. Employees are not allowed to visit relatives and friends during working hours. If there are visitors, you must wait for the doorman of the population department to contact the staff, and the staff can receive visitors or leave their posts only after obtaining the approval of their immediate superiors.
19. relatives and friends are not allowed to visit the swimming pool and tourists are not allowed to visit non-guest areas without the permission of the swimming pool office and relevant department directors.
20. Employees are not allowed to stay in the swimming pool after work, and are not allowed to participate in any social activities in the swimming pool without the permission of the department head.
2 1. The swimming pool has the right to transfer employees between departments and change the work of this department.
Duties of the conductor 2. Duties of the conductor
(1) Strictly implement the freight rate policy, bill management, revenue, receipt, payment and declaration system, be responsible for the receipt, registration, sale and storage of bills, observe the discipline of ticket sales, and prohibit irrelevant personnel from entering the ticket office.
(two) according to the characteristics of different passengers, use a variety of ways to complete the ticket sales task on time with good quality and quantity.
(3) memorize the operation line, frequency, departure time, stops along the way, mileage, fare, running time and transfer frequency of the transfer station.
(four) pay attention to the observation of passenger flow dynamics, when the passenger flow changes, timely provide information to the stationmaster on duty, so as to increase (decrease) the class.
(five) to master the performance and operation technology of the ticketing tool computer (ticketing system), take good care of the equipment and appliances, maintain them regularly, and keep the ticketing room, equipment, workbench and machine tools clean and hygienic.
(six) fill in the work record and the original account on time, and be responsible for the handover of the work on duty.
Second, the command work standards
(a) before taking up the post, hang the work number plate at the ticket window, and make preparations for bills, machine tools, change, bills, etc., so that the appliances are complete and effective, and they are neatly and reasonably placed.
(2) Pay attention to the car number, pre-sale ticket and ticket number sold in other ways of the operating line on that day, so as to achieve reasonable stowage and treat them equally, and do not sell oversold tickets.
(3) concentrate on selling tickets, operate accurately and quickly, sing and pay, and deliver tickets and money to passengers at the same time, and explain the necessary matters.
(4) The ticket number, fare, date, name of start-stop station, departure time, seat number and boarding place for sale must be consistent with the vehicle on duty, and there shall be no mistakes. Changes and refunds shall be signed and sealed.
(5) The error rate of issuing tickets is less than 0.05%.
(six) the shift is clear, the daily income report is filled in accurately, the fare income is settled on a daily basis, and the ticket, money and account are consistent, and the fare is not misappropriated.
Job responsibilities of the conductor 3 1. Seriously implement the regulations on passengers and consigned articles, and strictly implement the consignment inspection system to prevent embargoed articles from getting on the bus.
2. Understand the changes of station shifts and ticket sales on that day, and make reasonable arrangements for baggage consignment without overloading.
3. Take a bus with a valid ticket in accordance with the regulations, strictly implement the freight rate policy, and accurately charge the post office secretary of the conductor.
4. The entrusted luggage should be signed one by one, filled out clearly, packed completely, tied firmly, put into storage, divided into lines, classified and placed neatly.
5. Strictly go through the procedures of loading, unloading and loading, and do a good job of signing and handing over with drivers and passengers, so as to achieve "three decisions and one meeting".
6. After the arrival of the shuttle bus, the baggage fee should be charged when the baggage is collected, and the undeliverable baggage can be delivered only after it is checked. The undeliverable baggage should be recorded and properly kept.
7, strict handling vehicle operation procedures, civilized handling. It is strictly forbidden to operate illegally. Business accidents should be recorded and reported to relevant leaders in time.
Job responsibilities of the conductor 4 1. Strictly enforce the discipline of ticket sales, and prohibit irrelevant personnel from entering the ticket office.
Second, answer questions, never tire of asking questions, focus on taking care of key passengers, guide passengers to choose the shuttle bus, and try to meet the requirements of passengers.
Three, pay attention to observe the passenger flow dynamics, when the passenger flow changes, provide information in time, so as to adjust the frequency.
Four, master the performance and operation technology of microcomputer ticketing system, take good care of equipment and appliances, and carry out regular maintenance.
Five, keep the ticket office equipment and workbench clean and hygienic.
Sixth, gfd should be standardized during work, and it is necessary to bring tooling and dress neatly when going to work.
Seven, do a good job of succession.
Conductor's job responsibilities 5 1, go to work on time; Stick to your post, perform your duties, and actively complete the ticket sales task.
2. According to passengers' needs, be responsible for providing passengers with services such as domestic flight and seat information inquiry, air ticket reservation, ticket issuance and change. In case of airline flight change, inform passengers in time, and handle refund and ticket signing business for passengers according to relevant regulations.
3. Speak in a civilized way, be polite to others and serve customers warmly.
4. Keep the phone open, the service terms are standardized, the voice is sweet, and the speech speed is moderate;
5, in the process of ticket sales, to be serious and responsible, quick and accurate action, money ticket is correct. Familiar with the business knowledge and operation process of this position, independently handle one-way, transfer and round-trip booking business; Provide customers with professional, enthusiastic, thoughtful and appropriate quality services to ensure that customers enjoy timely and accurate services;
6. Be able to book orders for customers accurately, and give accurate and professional answers to domestic air ticket booking and other related businesses consulted by customers;
7. Check, update and improve customer information in time to ensure the integrity and accuracy of customer information. Import customer information into the ticket friend software in time to be accurate.
8. Cash returned from ticket sales (large denomination money should be checked for counterfeit money) should be turned over in time after counting.
9. Abide by the state regulations on cash and ticket management. Be vigilant and pay attention to safety work.
10, seriously study business technology and improve work efficiency.
1 1. Complete other tasks assigned by superiors.
Job responsibilities of the conductor. Ticket sales should be careful and accurate. Tickets should be sold at the price set by the company, and the price should not be adjusted at will. Adult tickets and children should be carefully confirmed.
Two, preferential tickets or free tickets for tourists, ticket inspectors must strictly check the documents or related procedures, instructions, etc. ;
Third, obey the emergency work arrangement of the superior supervisor, ensure the cashier's work is normal and orderly, and it is strictly forbidden to leave the post without permission;
4. The conductor and conductor must use polite language to tourists and serve them warmly and patiently;
Five, the ticket inspector must strictly stop tourists from stealing tickets and missing tickets;
Six, the ticket inspector must keep the ticket gate clean, no littering; And have the responsibility to put the garbage into the trash can;
7. Obey the company's management system and observe labor discipline;
Eight, obey the leadership arrangement, complete other things assigned by the leadership.
Responsibilities of commanding 7 1. Conscientiously implement the relevant regulations and policies on passenger transport and the rules and regulations of the company and the station, and be familiar with the driving route, stops, shifts, departure time, mileage fares and transit points of the shuttle bus in the station operation area.
Second, stick to their jobs, dress neatly, wear service marks, serve civilized people, receive passengers warmly and patiently, and pay by singing when selling tickets.
The third is to give priority to the elderly, the weak, the sick and the pregnant, and the soldiers give priority to buying tickets to help passengers choose the best routes and shifts and solve their difficulties in time.
Four, strictly implement the bill management and income payment system, tickets, triple single should be diligent and less storage, careful inventory, safekeeping. Do not leave overnight money, misappropriate or lend receipts, and do not borrow bills from each other.
Five, pay attention to observe the passenger flow dynamics, when the passenger flow changes, timely provide information to the relevant personnel, in order to organize overtime.
Six, master the performance and operation technology of ticketing tools and equipment, take good care of equipment, utensils, regular warranty, keep the ticket office equipment and workbench clean.
Seven, completes the handover record, not at the ticket office to receive visitors.
Chapter 8 (1) Responsibilities of ticket sellers Strictly implement the freight rate policy, bill management and income declaration system, be responsible for collecting, registering, selling and keeping bills, observe the discipline of ticket sales, and prohibit irrelevant personnel from entering the ticket office.
(2) According to the characteristics of different passengers, take various ways to complete the ticketing work on time with good quality and quantity.
(3) Be familiar with the operation line, frequency, departure time, stops along the way, mileage, fare, running time and transfer frequency of the transfer station.
(4) Observe the passenger flow dynamics, and provide information to relevant personnel in time when the passenger flow changes, so as to increase (decrease) the class.
(5) Be familiar with ticket sales, equipment performance and operation technology, take good care of equipment and appliances, maintain them regularly, and keep the ticket office, equipment, workbench and machine tools clean and hygienic.
(6) Fill in the work record and original ledger on time, and be responsible for the handover of work on duty.
Job responsibilities of conductor 9 (1) Before taking up the post, hang the work number plate at the ticket window, and make good preparations for bills, machine tools, change and bills, so that the appliances are complete and effective, and they are placed neatly and reasonably.
(2) Pay attention to the car number, pre-sale ticket and ticket number sold by other means on the day of operation, so as to achieve reasonable stowage and treat them equally, and do not sell oversold tickets.
(3) concentrate on selling tickets, operate accurately and quickly, sing and pay, and deliver tickets and money to passengers at the same time, and explain the necessary matters.
(4) Ticket number, fare, date, name of stop, departure time, seat number, boarding place, etc. For sale, the handwriting must be clear, there is no trace of alteration, the number is intact, and the number is repeated. Changes and refunds shall be signed and sealed.
(5) The ticketing error rate is 0.5%, and the time for passengers to queue up for tickets is generally less than fifteen minutes.
(6) The handover is clear, the daily income report is filled in accurately, the fare income is settled on a daily basis, and the ticket, money and account are consistent, so there is no need to misappropriate the fare.
Job responsibilities of conductor: 10 1. Responsible for visiting customers, answering customers' telephone inquiries about air tickets, hotels and other product information, answering customers' inquiries about air tickets business, and providing customers with first-class reservation services.
2. Respond to customers' inquiries in time and choose the most suitable route.
3. Quickly and properly solve some special problems that need to be refunded.
4. Pay a return visit to customers on a regular basis and sort out the results of the return visit.
Job responsibilities of the conductor 1 1 1. Ticket sales according to cinema regulations, responsible for answering questions about movie time, ticket price, cinema discount and so on;
2. Be responsible for receiving the audience, recommending related films, introducing the promotional activities of the cinema to the audience, and making sales recommendations;
3. Be responsible for keeping and maintaining the box office facilities and equipment, and use them normally and reasonably according to the requirements of the switch;
4. Responsible for the daily cleaning and sorting of the ticketing area;
5. Responsible for the registration and handover of money, accounts and related items in the ticketing area;
6, complete other work assigned by the leadership.
Job responsibilities of conductor 12 1, providing ticketing services such as inquiries for visiting guests.
2. Provide the performance content and seat map for guests to choose from.
3. Actively promote the company's general agent performance projects at this stage.
4. Actively guide the guests to quickly select seats and enter orders, count the amount of money collected, print tickets and accurately check with the guests face to face.
5. Solve customers' problems in time and assist other colleagues in their work.
6. According to the customer's requirements, accurately issue tickets and sell tickets, and complete the statistics of issuing tickets on that day.
7. Other work arranged by the leaders.
Job responsibilities of conductor 13 1. Responsible for the promotion and cash collection of goods sold to customers in the store.
2. Be familiar with the sales policies, promotion plans and instant activities of the mall.
3. Actively and enthusiastically serve the customers who come in, use polite expressions and pay for singing.
4. Be responsible for the management of selling goods and cash, and bear economic responsibility for the length of accounts.
5. Responsible for in-store broadcasting.
6. Complete other tasks assigned by superiors.
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