1. Professionals do professional work:
The outsourcing services provided by professional companies are more efficient, professional and efficient than the work of setting up the service department by the company itself;
2. Save resources and reduce investment:
A single company's demand for services is uncertain and unstable, which will inevitably lead to a waste of resources, but the resource allocation of outsourcing service companies is completely in accordance with the number of businesses;
Save time:
Through outsourcing services, it is not necessary to organize company resources to complete the target project, but it can be obtained directly through outsourcing. According to the different needs of customers, provide customers with the following three kinds of IT outsourcing services:
1. is the overall outsourcing of IT resources: providing customers with a complete set of overall services of IT system planning, procurement, implementation, operation and maintenance, consulting and training, which is suitable for companies that do not want to set up IT departments or hire IT engineers and are eager to reduce operating costs;
2. IT's a single IT technology outsourcing service: Maybe your company has few computer personnel and it is difficult to deal with all kinds of complicated daily affairs. You can give us things that you find difficult, such as network construction, hardware equipment maintenance and individual software development. We can charge and provide services in various ways, such as project, time and equipment quantity.
3. Maintenance outsourcing: When the system has been built, the maintenance personnel have little daily work and are too busy when problems occur, we can provide random maintenance outsourcing services. As our customer, you can enjoy the service of team technical force when you encounter problems, thus ensuring the normal operation of the built system;
4, IT industry information consultation, the purpose is to help customers find the correct price ratio and timely and accurately understand the IT industry frontier technology trends;
The purpose of the system solution is to put forward a reasonable optimization and upgrade scheme in time and effectively according to the actual situation of the enterprise network, so that the enterprise network system is always in the best state. With the deepening of information construction, enterprise business is increasingly dependent on IT, such as telecommunications, banking, insurance, securities and other industries. On the one hand, enterprises continue to invest in various hardware, system software and networks, on the other hand, they continue to develop and implement ERP, SCM, CRM, decision support and knowledge management. In this case, enterprises not only need IT services to continuously support business operations, but also need IT services to create more opportunities for business departments to better achieve business goals. However, after long-term investment and construction, many enterprises have found that the expected results have not been achieved. This is what people call "IT black hole", "information paradox" and blind investment.
Experts' research and a large number of enterprise practices show that in the life cycle of IT projects, about 80% of the time is related to the operation and maintenance of IT projects, and the investment at this stage only accounts for 20% of the total IT investment, forming a typical phenomenon of "high technology consumption", "light service and heavy technology". According to Gartner Group, only 20% of the frequent problems are caused by technologies or products (including hardware, software, networks, power outages and natural disasters). ), and 40% is due to process errors and 40% is due to personnel negligence. Process errors include program errors or incompleteness, such as failure of change management, overload and lack of testing, and personnel negligence includes forgetting to do something, insufficient training, backup errors or safety negligence.
Therefore, IT services will have great prospects, and IT is also the ultimate solution for enterprise groups to solve the increasing IT investment! The living space of IT outsourcing is closely related to the IT environment (including software, hardware and related technologies), and the rise and fall, honor and disgrace are inseparable from the IT environment. With the rapid development of computer technology, especially network technology, for many enterprises, IT technology is more and more deeply involved in the core business of enterprises, affecting the strategic formulation and development of enterprises. Therefore, higher and higher requirements are put forward for the reliability, availability and rapid adaptability of IT environment. At the same time, the IT environment is becoming more and more complex. Therefore, for an enterprise, in the process of improving its competitiveness, it is likely to face the following seven problems:
(1) How to effectively use the limited IT resources of enterprises to develop core business;
(2) How to get professional support ability as soon as possible;
(3) How to realize the perfect management of the system and improve the reliability and availability of the system;
(4) How to improve the working efficiency of users and increase the satisfaction of end users;
(5) How to keep up with the development of IT technology and update related technologies in time;
(6) How to improve the flexibility of using IT system;
(7) How to better manage IT operating costs. These problems are solved by IT outsourcing, so the current IT environment is suitable for the growth and development of IT outsourcing. Simplify complexity to reflect the value of services: users' IT systems are becoming more and more complex, which means that users need more and more services to help them solve this complexity, ensure IT's support for the business, and prevent the business from being burdened by IT.
Take the initiative to improve service quality: users' requirements for IT services are rising from the product level to the business level, and the degree of attention has changed greatly in the development of 10. In the past, IT services, such as support services, were all passive services. When users encounter problems, they will request services from suppliers and then implement them. Subsequently, after a series of service level changes, such as 9×5, 9×7, 24×7 and 6-hour rapid response, many users still found that the response speed of the service was not fast enough. What they need is an IT system that will not have problems.
Standardize service provision and realize service benefits: With the deepening of service demand and the expansion of users, service providers also need to further control the cost and quality of services and increase the flexibility and speed of service provision to better respond to users' needs. A large number of practices have proved that only by modularizing and standardizing services can this multi-objective demand be well realized. Desktop computers, notebook computers, printers and other computer peripherals: use training, technical support, etc.
"Software services": installation, configuration, maintenance and upgrade of system software, application software and drivers, such as installation and debugging of operating system, database, tool software, hardware driver, office software, antivirus software and software troubleshooting. "Hardware services": relocation, installation, debugging, fault detection and troubleshooting of computers, PC servers, minicomputers, peripherals and office equipment, such as replacing accessories and upgrading hardware;
IT consulting service: Through the investigation of customers' IT systems and interviews with users, we can understand their IT architecture and existing service modes, sort out the service modes that are in line with the existing environment, provide customers with appropriate solutions, and improve user satisfaction.
Computer room custody: Party A completely entrusts the computer room of its own data center to Party B for maintenance, including personnel access management, equipment life cycle management and environmental management.