1 1 When I first entered the workplace, my supervisor assigned me the task of "following up the progress of xx project". At that time, the company used rtx as an internal communication tool, so I could easily find a docking research and development. Then the following conversation happened:
Product: Brother, can the filter be online with inspection function this week?
Product: This is urgent.
In two minutes.
R&D: right.
Do you think R&D has confirmed the progress?
Enterprise WeChat, Nail and RTX all belong to online chat tools, which express the chat scene from the product form, that is, simulate the work discussion in the form of dialogue.
In the specific task of confirming the progress, face-to-face communication is a closed time and space. As long as you ask the opposite person, you need to answer (you will be under greater pressure if you don't answer).
Communication based on online chat tools is an open space and time. If the other party doesn't reply immediately, there is no greater psychological pressure.
Second, chat tools are rich in information sources, and the other party is being tortured by the other party when communicating with you.
So sometimes I hear my classmates complain, "I sent you a message and you read it." Why did you break your word? " There is a simple reason. If you use a communication scenario with low fault tolerance rate, even if the other party confirms its effectiveness, it will be discounted.
2. Wrong location
It is also 1 1 year, and I am responsible for following up a demand for data statistics. As this is the first time to deal with this R&D colleague, I took the initiative to invite him to lunch in order to show friendship and ensure the smooth progress of the work. The other party just graduated, which is relatively simple, so the development of this function has been successfully delivered.
This seemingly effective method even became my habit of interacting with people. My superior immediately stopped me and severely criticized me (it is really important to have an upright superior).
She said to me: you should be clear about your job orientation. You and he are colleagues. Completing the work with good quality and quantity is the minimum standard for both parties. Taking eating as the premise of work, sooner or later you will encounter problems that you can't handle.
Leadership represents the company and ensures the steady progress of the task. In the process of establishing leadership, in addition to business ability, emotion is also a very important factor. Therefore, it is one of the ways of communication between superiors and subordinates to carry out league building activities regularly. In other words, this is one of the management tools of leaders.
Employees represent themselves, and it is the basic disk to complete the work as required. If everyone has to eat before starting work, does this bad habit also affect the management of the other team? Is over-inviting guests to dinner a management measure for employees?
If we can only complete the task by inviting guests to dinner, the working ability of both employees will be too unreliable.
The wrong location will bury the bane of the accident, not to mention effective communication.
Third, specific measures
As mentioned above, the principle of communication is to define the goal, define the boundary and maximize knowledge. Communication is definitely not just an action, but also pay attention to the results.
Below I introduce several immediate methods, all of which are hard work, but they will have an effect if they are done.
1. Prepare in advance
The communication initiated by me (including but not limited to formal meeting, business sharing and working lunch together) must be prepared in advance.
The form of preparation will be different:
Formal meeting | I will prepare slides;
Informal communication | I will do my homework on each other's personal situation.
What I want to say is that the premise of communication in the workplace context is value exchange. Everyone's ability is different, and the value that can be exchanged also has its own emphasis. But preparing in advance is a respect for each other's time, or at least a responsible attitude. This has nothing to do with the level. This choice is very professional.
2. Unified speech
All the students I have worked with know that I will definitely spend at least one page defining the text of the project in the slides used for communication.
I have observed that many times the difference in communication is that the two sides are not discussing the same thing.
For example, when discussing income indicators, the financial department pays attention to the contract amount, the sales department takes the amount received as the standard, and the operation department pays attention to the confirmation of income. Because of different positions, the income mentioned by all parties is not the same thing in essence, let alone used for assessment.
In a content-based team, a lot of work lacks standardized expression. For example, I often hear that the style doesn't match, the tonality is wrong, I lack memory, and this black is not gorgeous enough.
This kind of communication is also the most prone to differences and conflicts, often involving aesthetics, taste and values. In this scenario, if you don't want to speak in unison, communication will be out of focus, and it is even more impossible to reach an agreement.
Face to face
As mentioned above, if there is network software in communication, the information sources of chat tools are very rich, and the other party is being "tortured" by other parties while communicating with you. The efficiency of information arrival will be discounted.
In face-to-face communication, you can not only get the reply from the other party, but also capture other information such as the attitude, tone and habits of the other party. At the same time, you can also convey information to each other in the same way.
Communication can't be limited to simple written communication, but to promote communication between two people.
So I suggest formal communication or face-to-face communication. If there are geographical restrictions, Internet tools must be used. I also suggest turning on the camera and appearing completely in front of each other.
In a word, "Don't call if you can meet, and don't send WeChat if you can call".
4. Complete meeting minutes
Communication summary is the summary of the whole communication process. Let us clearly discuss what topics, what conclusions, what differences exist and what tasks to advance in the future.
After reaching an agreement, the communication minutes will serve as a milestone to provide background support for the follow-up work and speed up the progress.
If no agreement is reached, the communication minutes will also be used as a memorandum to mark the differences in the process and find more possibilities for cooperation.
Active communication for minutes is a thoughtful and professional performance, and maximizing your knowledge will give you extra points.