12345 Main acceptance:
1. Consulting the responsibilities, procedures, administrative examination and approval, administrative acceptance, investment attraction, etc. of government departments and staff;
2 opinions and suggestions on urban reform and opening up, economic construction, urban construction and management;
3. Social life needs that need to be solved by the government, such as labor security, medical services, education and safety;
4. The environmental requirements for the production, operation and development of enterprises that need to be coordinated by the government;
5. Criticism and complaints against government departments and their staff;
6. Provide comprehensive information inquiry services such as transportation, weather forecast, legal consultation, tourism and catering, life service, ticket inquiry and charitable donation.
12345 service hotline is usually used for:
1. Public service information consultation on administrative functions, responsibilities, policies and procedures;
2 complaints, opinions and suggestions on administrative management, social management and public services;
3. Non-emergency management and service for help within the scope of administrative authority;
4, citizens, legal persons and other organizations to endanger the safety of people's lives and property, endanger the safety of public property, affect the economic and social development report;
5. Praise the efficiency and administrative effectiveness of government departments and their staff.
legal ground
Petition regulations
Article 2 Letters and visits as mentioned in these Regulations refer to activities conducted by citizens, legal persons or other organizations in the form of letters, emails, faxes, telephone calls and visits. , to reflect the situation to the departments of the people's governments at all levels and the people's governments at or above the county level, and put forward suggestions, opinions or complaints, which shall be handled by the relevant administrative organs according to law.
Citizens, legal persons or other organizations that reflect the situation in the form specified in the preceding paragraph and make suggestions, opinions or complaints are called petitioners.