With the appearance of the Internet, we deeply feel that the social environment of government administration has undergone profound changes. The global economy requires every government to respond effectively and flexibly, which produces and relies on the traditional government operation mode in the industrialized era. Because of its complicated procedures, low efficiency and high cost, it can not meet the needs of the Internet age. It is imperative to improve the government management mode and innovate the government process by using information technology.
Western developed countries have taken the lead in building e-government. According to Accenture's survey of 22 countries, Canada ranks first in terms of network services and e-government maturity, followed by Singapore, the United States, Denmark, Australia and other countries. The e-government systems in Beijing, Shanghai and other cities in China are also relatively perfect. The administrative efficiency of these countries and cities is generally high. As a regional central city, Harbin must take the lead in speeding up the construction of e-government and improving administrative efficiency. To this end, we follow the principles of "demand-oriented, application-oriented, unified planning, * * synchronous construction, enhanced coordination, practical results, * * * resources, security and confidentiality", take the construction of remote and mobile office systems as a breakthrough, accelerate the "one coverage and three extensions" project of online office, and realize the closed operation of online office from ordinary staff to municipal government leaders; The official documents between the municipal government and its subordinate regions and departments shall be handled in a networked and closed manner; Using wireless mobile technology, the office desktop led by the municipal government is bound to the spatial displacement, which realizes the mobile office and achieves the good effect of "two liters and one drop".
And the office efficiency is improved. The new mode of online office has completely changed the complicated and tedious document processing work such as document drafting, manual submission, mechanical lead printing and centralized exchange. The whole process of document drafting and distribution runs online, which greatly improves the efficiency of document operation. From an average of 4-5 days in the past to 1-2 days now, urgent documents can be completed immediately.
The office quality has improved. The standardized and formatted electronic official document format is formulated, and the file format, size, type and other elements are standardized. The file operation status of file registration, planning, approval and other links can be queried at any time, and the functions of intelligent query, trace retention, process review and record filing are realized, which effectively improves the office quality.
And the office cost is reduced. Through online office, a lot of office costs such as printing fee, computer consumables fee, mailing fee and fuel fee are reduced. According to preliminary calculations, the city can save more than 3 million yuan in office expenses every year, greatly reducing administrative costs and realizing a revolution in government affairs. The construction and application of the online office system of our municipal government provides a new opportunity for government process innovation, opens up a new way, and plays an important leading and driving role in the information construction of industry, agriculture and society. Taking the construction of portal website as a breakthrough to promote the improvement of public service level.
E-government is essentially a "virtual government" formed by establishing government websites through the Internet, which enables the public to obtain government information and services conveniently and quickly through government websites. The construction of e-government is related to technology, but its core is not technology, but to rebuild a government with higher efficiency, higher service level, better service system and more satisfactory public with the help of technology. It is in this sense that e-government is a model of combining technological innovation with government management innovation, and its ultimate value lies in improving the openness and transparency of government activities, realizing the interaction between the government and society and citizens, and improving the public service environment.
Adhere to the construction of government websites as the support and breakthrough for e-government to serve the society and the masses, adhere to the purpose of "people-oriented, facing the society and serving the public", and set up more than 20 columns on the website, such as government agencies, government announcements, policy interpretation, government regulations, party and government documents and administrative licensing matters, closely around the three service functions of "opening government affairs", "doing things online" and "public participation".
It is generally believed that the government is the biggest creator, collector, user and publisher of information. Foreign countries that successfully implement e-government attach importance to the disclosure of government information, and clearly stipulate in the law that obtaining government information is a right of the public. China has also promulgated the Regulations on Information Openness in People's Republic of China (PRC). Therefore, as long as all policies and decisions that do not involve state secrets are made public to the whole society through the government website at the first time, only in this way can the people's right to know about government work be effectively guaranteed.
Strengthening public management and providing public services are important functions of the government. Through the columns of "service enterprise", "service citizen" and "service guide", online service functions such as form download, online declaration, settlement inquiry, online consultation and online complaint are provided. Issued 58 categories of administrative examination and approval and management services 1440 items, established an "online administrative service hall", and implemented "online handling" for administrative examination and approval items that have been online. The electronic approval of basic planning business has been realized. At the same time, it has also set up public service columns for the whole society, such as "convenient question and answer", "life navigation", "serving tourists" and "serving investors".
It is an important task to build a service-oriented government to ensure people's right to participate in and supervise government work and to realize scientific, legal and democratic governance. The website provides columns such as "mayor's mailbox", "public opinion collection" and "discipline inspection report mailbox", which provides various channels and windows for the public to participate in and supervise government work extensively. In short, through the portal website, the masses can understand "major issues", handle administrative examination and approval matters, participate in government decision-making and supervise government work without leaving home. Taking digital management as a breakthrough to improve urban management ability. Compared with the traditional government management mode, the biggest change of e-government is to make it possible to share various government information resources databases, make the use of government information resources more adequate, reasonable and efficient, and realize rapid and large-scale remote data collection and analysis through the network, realize centralized management and timely response of cross-regional information, greatly enhance the inspection and supervision ability of managers and greatly enhance the management of public information. Urban management is an important part of public management, and the level of public management ability is the most intuitive, direct and powerful. Through the construction of e-government system, starting with urban management, improve the management ability of public enterprises.
Adhere to the development and application of digital means in the field of urban management as an important breakthrough to enhance the government's management ability, and vigorously promote digital management, grid management and refined management in accordance with the standards of building a modern and international city to achieve "a transformation and an expansion" of urban management.
It has realized the transformation of management mode from traditional to modern and formed the pattern of "big city management". The traditional urban management model has inherent shortcomings in obtaining information, dealing with problems passively, overlapping functions, unclear responsibilities, multi-head management, extensive management and low efficiency. Digital urban management integrates urban management information into a platform to share * * *, captures the functions of various professional departments and the management behaviors of many urban management responsible subjects, and realizes "one-stop acceptance and one-stop cooperation". Formed a linkage mechanism of city integration. At the same time, through the application of advanced technologies such as monitoring, microwave communication, wireless data supervision and geographic information, the transformation of urban management from passive waiting to active attack has been promoted, and a large number of hot and difficult problems such as road collapse, house leakage, water, heat, electricity, traffic order and city appearance have been solved in time and effectively, greatly improving the operational efficiency of urban management.
It has realized the expansion of management functions from one side to many fields and played a "big function" role. Digital urban management is a powerful platform for information sharing, unified command and supervision. Through the grid management method of 10,000-meter unit, urban component event management method, information collection and urban management communication, the urban management process is innovated, and it is gradually expanded and extended to public management fields such as public security, urban traffic and emergency management on the digital urban management platform. Since the trial operation of the digital urban management system, 326 urban emergency rescue incidents have been handled in time; 23 emergencies such as urban security and social stability were discovered in real time; It provided strong evidence for 198 cases of social security, traffic accidents and violations. In recent years, a number of government resource management systems, such as digital urban management system, planning management information system, digital real estate engineering system, online electronic reporting system of environmental protection system, price integrated business management system and construction market supervision system, have been built with digital urban management as the main line. The establishment of these systems has greatly promoted the informatization construction and application in the field of public management, and effectively improved the management ability of public management.
The practical experience at home and abroad shows that the implementation of e-government is helpful to straighten out the management relationship, optimize the management mode, standardize the management behavior and improve the work efficiency. It is an inevitable choice to realize the modern administrative concept, promote the reform of the administrative system, enhance the government's ruling ability and enhance the government's competitiveness. E-government construction will further promote government management innovation, comprehensively improve the government's ability and level of managing economic life and social life, and promote great development and leap forward better and faster.