1, you have to identify yourself first: "Hello! I'm here to bother you ... "Eliminate the distrust of customers.
You should be polite: May I bother you for a while?
The purpose of this call should be explained simply and clearly. Let the customer know why you called him, and it can also find out the customer's attitude most effectively.
4. About the time and way of face-to-face communication.
5. For the customer conclusion with good communication: Thank you. You can call me at any time if you have any health needs. My phone number is * * * *. Ok, let's stop here. It was really nice talking to you. I hope I can serve you. I wish you success in your work and good health.
The second type
1, hello, I'm * *, sorry to bother you. We sent you a message some time ago, didn't you see it? (Let the other person answer and give room for interaction)
A. Say yes, then ask: What do you think of * *? The following situations are answered according to the customer's answers. If you have a concept or a certain understanding of genetic testing, first praise its advanced scientific and technological knowledge and attention to information, and then supplement or explain it according to its incomplete understanding.
B. customers who say they haven't seen it, but are interested, can give him a simple and effective explanation.
C. Customers who say they haven't seen it and are not interested can exchange other contents with him, let him talk to us, so as to understand the customer's situation and ideas, and even let him sell his products to himself.
D. If you are not interested, don't want to talk more, or have a very bad attitude, end the conversation politely.
In addition, regardless of the situation of the final return visit, we should record the customer's information on the customer management software in time, such as the written business cloud notes. You can also make plans before the return visit to prevent leaks and so on.