1. Call 12345 directly, and the answering staff will provide you with corresponding help and answers;
2. Before making a call, you can log in to the government service website of the relevant province or the official account of WeChat, submit the demand and question consultation online, and then the customer service will reply and guide you;
3. You can also consult and reflect by email or in the relevant service hall.
The operation mode of 12345 is as follows:
1. Call hotline: In most provinces and cities in China, you can call 12345 to contact customer service staff. After connecting with the customer service staff, you can express your specific needs and get relevant services and support.
2. Submit a request on the website: In most provinces, you need to visit the official website of 12345 provincial hotline and fill in the relevant form to submit a request. You can inquire about relevant policies and regulations, ask questions and questions to professionals, or submit relevant complaints on this website.
3. Contact mobile APP: Sometimes the provincial hotline 12345 may provide mobile APP service, which can help you get more convenient service.
The steps of saving 12345 can be divided into the following stages:
1, research preparation stage:
At this stage, you need to know the specific requirements and operation process of the provincial 12345 complaint reporting platform. You can learn more by consulting relevant laws and regulations, policy documents or consulting relevant departments. At the same time, you need to prepare relevant materials and information, so that you can provide sufficient evidence and detailed description when reporting complaints.
2. Login and registration stage:
First of all, you need to register on the provincial 12345 complaint reporting platform. Fill in personal information according to the platform requirements and complete the registration process. After successful registration, you will get an account and password to log in to the platform.
3. Submit complaints and reports:
After logging in to the platform, you can choose the corresponding complaint reporting type according to the guidance of the platform. According to your specific situation, choose the appropriate options and fill in the relevant information. In the process of filling in, please be sure to provide an accurate and clear description of the situation and attach relevant evidence materials. Please check the information carefully before submitting to ensure the accuracy.
4, tracking and feedback:
Once you successfully submit the complaint report, the platform will generate a complaint report number to track the progress of the complaint. Through the query function provided by the platform, you can always know the progress of complaint handling. In the process of complaint handling, the platform may ask you to provide further evidence or supplementary information. Please respond to the platform requirements in time and actively cooperate.
5. Results and evaluation:
The results of handling complaints and reports will be notified to you through the platform. Depending on your situation, you may get a corresponding reply, solution or other processing results. Please read carefully and evaluate the rationality and satisfaction of the processing results. If you are not satisfied with the results, you can lodge a complaint or follow up the complaint according to the guidelines of the platform.
To sum up, when using the hotline or submitting a request or complaint, you should properly describe (or record) the facts, time and other relevant details of each problem, and provide as true and accurate personal information and contact information as possible in order to obtain relevant services and support as soon as possible.
Legal basis:
People's Republic of China (PRC) supervision law
Article 42
Investigators shall strictly implement the investigation plan, and shall not expand the scope of investigation or change the objects and items of investigation without authorization.
Important issues in the process of investigation shall be reported according to procedures after collective research.