The goal of listening is to get accurate information, prepare for the follow-up work and form the working basis. (The information to be collected mainly depends on the concept of consultation)
Why listen: Because most of the information expressed by the speaker comes from the internal frame of reference, they may be vague and confusing.
Confusable information: plural pronouns (they, us, these, etc. ), vague phrases (you know), polysemy.
Clarification: Ask the helper to give a detailed description of "ambiguous, ambiguous or obscure sentences".
Idiom: "You mean ...? "or" can you try to describe ...? "or" can you clarify ...? "This is the way to return to the hypothesis first.
Purpose of clarification: 1. Make the information expressed by the helper clearer and confirm the accuracy of the consultant's perception of the helper's information; 2. Check what you heard from the helper's message.
PS: Everyone's expression comes from the internal frame of reference, that is to say, there must be differences in communication-differences in ideas and cognition. Clarification is a re-reaction to ambiguity, ambiguity and meaning. Clarification response: the purpose of 1 is to make the information expressed by the helper more clear and accurate; The second is to check whether the consultant correctly understands the information content of the helper. Clarifying the reaction can help both sides to know whether what they say is consistent with what they hear.