1. What is the information of Taobao Want Want?
Taobao Want Want is a communication tool between merchants and consumers provided by the platform, and consumers can consult commodity information through it, so Taobao Want Want message refers to the information sent by customers to merchants.
If the merchant can't handle the customer information in the first time, it is likely to lead to the loss of customers.
Second, what is the function of Taobao Want Want?
1, sending and receiving messages
Sending and receiving messages is the most basic function of Taobao Want Want. Merchants can click on the "Online Customer Service" icon on the Baby page to open a chat dialog box with the store customer service.
2. Automatic reply
When the merchant does not operate the computer for more than 15 minutes, the automatic reply function can be used to help the merchant solve the common customer service problems.
Click "login" on the Taobao Want Want panel > >; "Automatic reply", which can be set according to the situation of the store.
3. Shortcut phrases
When the merchant needs to reply with some fixed sentences, such as "Hello, welcome!" If they belong to the same category, you can set these reply statements as "short phrases".
Just open the chat dialog box and click "Shortcut Phrase" to set it.
4. Send a message to the designated Taobao friends.
Taobao Want Want can be used as a communication tool between friends. If Taobao Wangwang has too many Taobao friends, it is difficult to find a Taobao friend.
At this time, you can click "Send a message to the specified Taobao friend" on the Taobao Want Want panel, enter the name of the Taobao friend, and the chat dialog box will pop up.