Manual customer service calls require users to transfer labor according to voice prompts, and some areas need to enter the area code to dial 12306. Railway 12306 network manual customer service is online 24 hours a day. Online customer service and manual customer service are online 24 hours a day, allowing you to call the manual customer service at any time, and online customer service provides you with assistance.
Refund business on 1, 1 and1is handled 24 hours a day, and the ticket service is advanced from 6: 00 to 1 1: 30 every day to 5: 00 to/kloc-0.
The development history of 12306
By the end of 2022 10, the total number of downloads and installations of China Railway 12306App has exceeded1700 million, and the App has provided multiple services such as online ticket purchase, online seat selection and online ordering.
The website 12306 (including mobile App) has the highest daily visits of 200 billion times, and 1500 tickets can be sold every second during the peak period. The daily maximum number of tickets sold is as high as15410.3 million, and the annual sales volume is as high as 3.57 billion, accounting for 810.65438+of the total annual ticket sales.
In June 2023, on 10, China Railway Corporation tried out the online berth selection service on 12306 website, and selected 230 high-speed trains and ordinary passenger trains as the pilot, providing online independent berth selection services for soft sleepers, hard sleepers and EMU soft sleepers, first-class sleepers and second-class sleepers, while continuing to implement the fault service for the elderly over 60.