If you want to use these balances, you can log in to your Gigi account, find the balance you want to use in my wallet, select Use, and then follow the instructions on the page.
If you want to refund the account balance, you can contact Kiki's customer service team to consult the refund policy and process. You can find the contact information of the customer service staff through Gigi official website or the help center in the APP or contact the customer service page to apply for a refund.