It is recommended not to call the customer service hotline during peak hours, but during 8: 30-11:30/13: 30-17: 30. Call JD.COM Customer Service at 9506 18, and enter the question you want to ask according to the voice prompts. The voice assistant will judge which aspect the problem belongs to according to your key selection, and then go to the manual service.
In addition to calling customer service, you can also contact JD.COM Mall online customer service:
1. Computer: Click Customer Service-Online Customer Service in the upper right corner of the homepage of JD.COM Mall. After entering the consultation page, select the business to be consulted for consultation.
2.JD.COM App: My-Customer Service-Online Customer Service.
Now everyone likes online shopping, which is convenient and cheap, but online shopping will inevitably encounter the problem of express delivery. At this time, you need to find customer service to solve it.
For the buyers and sellers in JD.COM, they certainly hope to better protect their rights and interests. If they have some questions, they naturally hope to get official answers and need to find different customer service phones to solve the problems encountered in different aspects.