Creating mainstream life, creating quality time and space, creating professional mainstream home shopping malls, and providing high-quality and honest services are the sacred duties and unremitting pursuits of Ouyada Home. Through professional management practice, Ouyada Home has formed a unique "five service measures": first inquiry responsibility system, after-sales service system, first payment system, price difference compensation system and dissatisfied return system; Brand, quality, price, after-sale and commitment are guaranteed, and the humanized service and management mode is "ten management" and "ten unification".
"Warm smile, courteous service, guide consumption, treat customers with integrity" is the 16-character service policy of Ouyada Home. Ouyada Home requires that every management link and every service detail of the shopping mall should be carefully designed, so that consumers can get the supreme experience and satisfaction of shopping. From the decorative atmosphere of the store to the layout of samples, from the introduction of environmental protection knowledge of furniture to the instructions on the use of furniture, we must show the professionalism and professionalism of Ouyada home. From the etiquette reception of shopping guides to the improvement of product quality, from the understanding of customer needs to the active guidance of consumption, we must reflect the charm of professional door-to-door service of Ouyada; From factory timely ordering to timely delivery service; From the information feedback sheet of delivery service to the timely handling and solution of after-sales problems, we should highlight the high-quality and honest service of Ouyada Home. At the same time, the mall will monitor the sales activities of all specialty stores in an all-round way, and provide consumers with active telephone return visits and after-sales tracking services according to customer satisfaction requirements, so as to protect the interests of consumers and make them satisfied not only with shopping in the mall, but also with the whole process of distribution and after-sales service. When consumers walk into Ouyada House, no matter which store they are in, no matter where they are in the shopping mall, no matter what kind of service they receive, they can experience the warmth of Ouyada House from the heart and feel the supreme existence of "God".
Every measure and every link of the management mode of Ouyada home chain stores are carefully designed for partners to better serve consumers and improve their own benefits. From product planning, product layout and product structure positioning in shopping malls to service and consultation in the marketing process of partners; From the shopping environment management of shopping malls to the extension of brand culture of specialty stores; From the planning and organization of marketing activities to the follow-up visit of after-sales service ... it fully embodies the responsibility of Ouyada people as partners to better serve consumers, which is the responsibility of Ouyada people.
With its mature chain operation mode, brand-new shopping mall landscape image, high-grade product image and high-quality and honest service image, Ouyada Home spreads modern home culture, enriches people's home life, advocates new consumption concepts of fashionable home, tasteful home and healthy home, and brings consumers a brand-new home lifestyle.
Achieve a world-class national brand that leads the country and sings internationally.
In 2009, affected by the global financial crisis, the building materials and home furnishing industry stood the test. Ouyada furniture crisis is an opportunity to go against the trend, and decisively put forward the strategic plan of "going beyond the curve and flying against the market" and put it into practice. With everyone's full support and help, it has continuously entered China and achieved fruitful results in April 1 1, August 15, September 30 and June 16558. At the same time, Tianjin Nankai and Tianjin Hongqiao Store, Hangzhou Binjiang Store, Chongqing Jiangbei Store and Guangzhou Huangshi Store were successfully signed with a price of10.2 million square meters, and the strategic concept of "flying against the market" was initially realized.
It is the sacred duty and unremitting pursuit of Ouyada Home to lead mainstream life, build professional mainstream home shopping malls and promote brand-name quality and honest service. Standing in Wuhan, reflecting Central China, going to the whole country and keeping pace with the world, becoming the leader of the national high-end mainstream home circulation industry and realizing the appeal of China home brand on the world stage is the grand goal of Ouyada's home strategy development. After nearly 20 years of development, the unity and forge ahead of more than 3,000 employees and the sincere cooperation of many partners, many stores have opened one after another ... The opening of various chain stores has laid a good foundation for the long-term development of Ouyada Home, making the brand of Ouyada more smooth on the road of take-off.
Keep pace with the times and be determined to innovate. With the rapid development of Ouyada Home Furnishing, the number of access points is increasing, and the national marketing strategy system of Ouyada Home Furnishing keeps pace with the development and has been further improved. We firmly believe that in the near future, Ouyada Home will definitely achieve the grand goal of leading domestic and international national brands.