1. The customer service in Pinduoduo can check the basic information of the buyer, including the buyer's nickname, contact information and delivery address.
2. In the background management system of Pinduoduo, the customer service can view the order details page, including the basic information of the buyer and the order-related information.
3. The customer service in Pinduoduo can communicate with the buyer through the chat system in Pinduoduo, and can understand the buyer's needs and answer the buyer's questions through the chat record.