1, express phone complaint
If you encounter problems with express delivery, you can call the customer service hotline of the express delivery company first to show them the problems encountered. The number of the express delivery company can be queried online.
2. Telephone complaints from relevant departments
If you are not satisfied with the result of the complaint, you can call "province number+12305" to complain to the local postal administration or the State Post Bureau.
3. Website complaints
Open any browser, go to the "State Post Bureau Complaints" website, find the website with official website logo, and click Enter. The system will jump to the page to fill in the complaint information, fill in the complaint result, complaint date, complaint province and city, complaint enterprise, complaint category, secondary category and complaint reason as required, then upload your order information and evidence, and click "Submit" to complete the complaint.
The responsibility of the courier company
1, correct receipt and delivery: the courier company needs to authenticate the identity of the sender and his express mail to ensure that the express parcel comes from legal channels, and at the same time, check the parcel during delivery to ensure that it does not contain prohibited items.
2. Security: Courier companies need to take corresponding measures to ensure the security of express parcels during transportation, such as using GPS positioning, video surveillance and other technical means during transportation to effectively prevent parcels from being damaged or lost.
3. Express insurance: Express companies can also provide express insurance services to compensate for the damage or loss of goods, thus reducing the risk of customers.
4. Timely notification: In case of special circumstances, such as weather and delivery delay. Express companies need to inform customers in time and provide relevant solutions.