From May 12, 2020, Shenzhen Airlines resumed its unaccompanied service (except Jinan). Passengers who need to handle services, please call the 24-hour customer service hotline of Shenzhen Airlines, or contact the ticket office directly under Shenzhen Airlines and the ticket counter at the airport.
In order to ensure the travel of unaccompanied children, Shenzhen Airlines has set up a lounge for unaccompanied children in the terminal building for their temporary rest, and innovatively designed and produced colorful unaccompanied children's vests for children to choose from, which improves the recognition and is convenient for staff to identify.
When handing over unaccompanied children, Shenzhen Airlines staff will conscientiously implement the "five questions and two answers" every time: carefully check the application form, boarding pass, information card, hand luggage and checked baggage, ask the passenger's name and arrival station, and ensure that unaccompanied children leave Hong Kong safely and smoothly.
When there are more than a certain number of unaccompanied children entering Hong Kong, Shenzhen Airlines will arrange at least two staff members to guide them to ensure the safety of children and improve the efficiency of handover with their families.
Matters needing attention when children travel by air
1. Booking: When booking air tickets, make sure to enter the correct child passenger information, including name, birthday, etc.
2. Guardian: According to airline regulations, children generally need to be accompanied by adults. If children fly alone, they need to go through the formalities of flying alone, and airlines may ask parents to provide specific documents and authorization.
3, seat selection: choose a seat position suitable for children, such as easy to walk near the aisle, easy to use emergency exits.
4. Luggage: Check the airline's regulations on children's luggage restrictions to ensure that the weight limit and size requirements will not be exceeded. Help children prepare enough clothes, toys, food and medicine.
5. Safety instructions: Teach children how to use safety belts, emergency exits and other equipment correctly, as well as relevant information on the safety indicator board.
6. Children's products: prepare suitable baby seats or child safety seats to ensure the comfort and safety of children in flight.
7. Time arrangement: Plan the trip in advance to ensure that there is enough time for rest, dining and entertainment during the trip.
8. Children's diet: If children have special dietary needs, consult airlines in advance and book relevant meals.
Reference to the above content: Baidu Encyclopedia-Shenzhen Baoan Airport