1. Legal analysis: 12345 is the government's convenient telephone, through which citizens can supervise state organs and their work. It is useful to call this number to complain.
2. Legal basis.
According to the relevant regulations, all state organs and functionaries must rely on the support of the people, always keep close contact with them, listen to their opinions and suggestions, accept their supervision and strive to serve them.
4. According to the relevant regulations, citizens have the right to criticize and make suggestions to any state organ or state functionary; Any state organ or state functionary has the right to lodge a complaint, accusation or report to the relevant state organ for illegal or dereliction of duty, but shall not fabricate or distort facts to make false accusations or frame up. For citizens' complaints, accusations or exposures, the relevant state organs must find out the facts and be responsible for handling them. No one can suppress it, and no one can retaliate. People who have suffered losses due to the infringement of civil rights by state organs and state functionaries have the right to compensation according to law.