After-sales service is an important part of modern automobile maintenance enterprise service.
First: sort out customer information, including customer name, address, telephone number, maintenance or visit date.
Model, car number, model, maintenance cycle, next maintenance cycle, etc. Check the vehicles to be repaired and establish customer files.
Second, according to customer files, study customer needs,
Understand the next service content, inform customers of scheduled maintenance, inform customers of our preferential activities, inform customers of free maintenance and so on.
Third, make telephone contact with customers, carry out follow-up services, ask customers about car use, ask customers if they have new service needs, introduce our new service content, visit customers, etc.