Consumer Association: You can contact local consumer associations or consumer rights protection organizations and tell them that online course institutions will not refund fees and seek help and advice. Consumer associations can help you resolve disputes or provide relevant legal aid.
Industry and Commerce Bureau: If online course institutions are suspected of violating relevant laws and regulations, such as the Consumer Protection Law, they can complain to the local industry and commerce bureau and ask them to intervene in the investigation and handling.
Internet regulatory authorities: In view of the problems existing in the online education industry, you can also complain to the relevant Internet regulatory authorities such as the National Internet Information Office and ask them to supervise and punish the behavior of online course institutions.
How long is it reasonable to refund the fees for online courses?
Usually, this time may be more common between a few working days and two weeks. The specific time of online course refund will be different for different online course institutions and their refund policies.
Generally speaking, the reasonable refund time for online courses should be within the following range:
According to the contract: you can refer to the agreement on refund in the contract or agreement signed between the online course institution and you. The contract usually stipulates the specific time limit for the refund, such as how many days to complete the refund.
Performance in accordance with the law: According to the Consumer Protection Law and other relevant laws and regulations, the operator shall refund the money paid by the consumer within the agreed time limit. If the online course institution fails to refund the fee on time, it may be required to fulfill the obligation of refund according to law.
Industry Convention: In the online education industry, generally speaking, online course institutions should apply for a refund within a reasonable time after you apply for a refund.
To sum up, it is Bian Xiao's relevant answer to online courses, where to complain, I hope I can help you.
Legal basis: According to Article 37 of the Law of People's Republic of China (PRC) on the Protection of Consumer Rights and Interests, consumer associations shall perform the following public welfare duties:
(a) to provide consumers with consumption information and consulting services, improve the ability of consumers to safeguard their legitimate rights and interests, and guide civilized, healthy, resource-saving and environment-friendly consumption patterns;
(two) to participate in the formulation of laws, regulations, rules and mandatory standards related to the rights and interests of consumers;
(three) to participate in the supervision and inspection of goods and services by the relevant administrative departments;
(four) reflect, inquire and make suggestions to the relevant departments on issues related to the legitimate rights and interests of consumers;
(five) to accept consumer complaints, and to investigate and mediate the complaints;
(six) complaints involving the quality of goods and services, you can entrust a qualified appraiser to identify, the appraiser shall inform the expert opinion;
(seven) to support the injured consumers to bring a lawsuit against acts that harm the legitimate rights and interests of consumers or to bring a lawsuit in accordance with this law;
(eight) through the mass media to expose and criticize acts that harm the legitimate rights and interests of consumers.
People's governments at all levels shall provide necessary funds and other support for consumer associations to perform their duties. Consumers' associations should conscientiously perform their duties of protecting the legitimate rights and interests of consumers, listen to their opinions and suggestions, and accept social supervision. Other consumer organizations established according to law shall carry out activities to protect the legitimate rights and interests of consumers in accordance with the provisions of laws and regulations and their articles of association.