1, cause analysis:
We called 12306, but the service was busy or couldn't get in. Don't worry, this is because there are too many people calling the manual customer service during the peak hours of ticket purchase, such as holidays and Spring Festival travel rush rush hour.
2. Solution:
Method 1: When the manual customer service can't get through, you can try to wait for the end of the rush hour, or call the manual customer service number several times until it is connected.
Method 2: You can try to dial the area code before 12306, because 12306 is the switchboard number, and there are many inquiries.
Method 3: If possible, it is more convenient and quick to call the train station or consult online.
12306 is an important window for railway service customers, which integrates passenger and freight transportation information of the whole railway and provides passenger and freight transportation business and public information inquiry service for social and railway customers.
By logging in to the website, customers can inquire about the passenger train schedule, fares, whether the train is late, remaining tickets, ticket outlets, freight rates, vehicle technical parameters and related passenger and freight regulations. Railway freight customers can handle business through this website.
On 2002 1 September1day, the anti-aging barrier-free function of Railway 12306 website was officially put into operation, and the anti-aging barrier-free function of 12306 mobile APP was being tested and prepared, and it will be put into operation in early September.
On June 5438+ 10, 2022, the railway department coordinated the precise requirements of epidemic prevention and control and the convenient travel needs of passengers, and constantly improved service measures to facilitate passengers to purchase tickets and return and change their visas.
Extend the ticketing service time of 12306 website (including mobile phone client) from 5: 00 to 23: 30 every day to 5: 00 to 1: 00 the next morning (except every Tuesday); Provide 24-hour internet refund service, and the deadline for refund is extended from 25 minutes before the bus stop.
On July 27, 2022, the railway code was launched.