You can get in touch with the customer service team through Alibaba official website or through the contact information 400-800- 1688 in related applications. The working hours of Alibaba's customer service team are from 9: 00 to 18: 00 every Monday to Sunday, which is the working hours of their manual telephone service hotline. In addition, you can also choose online customer service or self-service to get help.
Alibaba's customer service team is committed to providing users with quality services and support to meet their various needs. If you encounter any problems or questions when using Alibaba's platform or services, you can always contact the customer service team for help. Alibaba's customer service team has rich industry knowledge and experience, and can provide users with professional suggestions and solutions.
Consult Alibaba's customer service precautions
1. Clarify the problem: Before consulting customer service, clarify the problems or doubts encountered so as to better describe and solve them.
2. Respect customer service: In the consultation process, we should respect customer service personnel, be polite and patient, and don't use inappropriate language or attitude.
3. Provide necessary information: When consulting customer service, you need to provide necessary information, such as order number, product link, problem description, etc. , so that customer service can better understand the problem and provide help.
4. Keep communication smooth: During the consultation process, keep communication smooth and reply to customer service's inquiries and feedback in time, so as to solve the problem as soon as possible.
5. Don't involve sensitive information: In the consultation process, don't involve sensitive information, such as personal privacy and political stance, so as not to cause unnecessary trouble.
6. Abide by regulations: During the consultation process, you should abide by Alibaba's regulations and procedures, and do not conduct illegal operations or behaviors.