Small details in the workplace have unexpected knowledge. In business, the most important thing to pay attention to is the ubiquitous etiquette. Customer communication, company meetings and other occasions should pay great attention to big etiquette, and small details in the workplace have unexpected knowledge.
Small details in the workplace have unexpected knowledge. 1 university question, small phone
make a telephone call
First, pay attention when making a phone call. Don't call other people's homes for business before 7 am or after 8 pm on holidays. Pay attention to the time difference when calling overseas people. Also, try not to call to ask questions when you just start work on Monday and get ready to leave work on Friday.
Second, the content of the call should be short, make a long story short, don't talk nonsense, and try to control the time within three minutes.
Third, remember to apologize if you find the wrong number.
The representative answered the phone.
When answering the phone for others, tell them that the person you are looking for is not in right now, and then ask them who they are, why, whether they need to tell them, and so on.
answer the phone
First, when answering the phone, don't answer it after the bell rings. The other person may not be ready to talk. The bell hasn't rung three times, which is the best time to answer the phone. The bell rang six times in a row before someone answered it. The first sentence when answering it was "Sorry to keep you waiting."
Second, if you are disconnected, call back in time and apologize after the call is connected.
Third, the call language must be standardized. After picking up the receiver, you should greet each other first, and then identify yourself.
Small business card, the university asked
Make business cards
First, don't print fixed lines. Have a sense of self-protection in social situations, don't call home, let alone say your mobile phone number.
Second, there are many titles. Generally speaking, only one title will be printed on a business card, at most two. Don't write too many titles on your business card.
Third, change business cards. The business card represents you. Don't change it at will.
Exchange business cards.
First, to exchange business cards with many people, we should follow the order of dragon first, young, female first, male first, and status from high to low.
Before handing in your business card, you should say, "This is my place, please give me more advice."
Third, when handing a business card to others, the name should be facing each other, and hold the upper side of the business card with both hands.
Ask for a business card
First, contact. However, this only applies to superiors to subordinates, peers and elders to younger generations.
Second, be polite. Facing a famous and powerful celebrity. For example, "Your name has long been known. It's really exciting to have the honor to attend your lecture today. I don't know if there is any chance to ask you in the future? "
Third, take the initiative to attack. When you face someone with higher status than you, it is very likely that the other person will say thank you after receiving your business card, and there will be no more. At this point, you can take the initiative to ask.
Fourth, communication. If you want to get someone else's business card, you must hand out your own business card first.
There is unexpected knowledge in the small details of the workplace. How to get along well with colleagues and improve their popularity in the workplace is a problem that most people in the workplace, especially newcomers, have to face. In this regard, Yue, deputy director of the psychological counseling clinic of the Autonomous Region Chinese Medicine Hospital, believes that although the workplace relationship is very complicated, the first thing to do is to narrow the psychological distance between the two.
And these can start with some small details and win good popularity through a few small skills.
Praise others sincerely
Xiao Zhang has been in the company for less than a month. He is still a little strange to most colleagues, but he is familiar with Xiaoyue. What they are familiar with is a sentence from Xiao Zhang, "Wow! This chain goes well with your sweater. " Xiaoyue spent a week buying this chain, especially to match the sweater on her body. I was praised by my colleagues as soon as I went to work. Of course I was happy in my heart, and the two of them chatted.
If you want to associate with others, you need an open attitude first. For example, the most basic polite expressions, such as smiling and greeting, will convey a friendly message to the other party, not a message of rejection. Sincere praise can make the other person feel your attitude, especially some small details. Therefore, if you want to get good popularity, you must first have a good attitude. Secondly, don't be stingy with praise.
However, Jun Chen, deputy director of the psychological counseling clinic of the Autonomous Region Hospital of Traditional Chinese Medicine, reminded the public that this kind of praise that can close each other's psychological distance must be sincere, not false. Don't think that your fake state can't be seen by others, and praise without warmth will be counterproductive.
Remember what he once said.
Wang Liping believes that everyone wants to be valued by others and get affirmation and recognition, even in small aspects. Lao Li is one of the old employees of the company. Although young colleagues respect him, there are not many topics that can be exchanged at ordinary times. One day, the less than in the office suddenly said, "As Li Shifu always said,' No ifs, only next time'."
Lao Li felt warm after hearing this sentence. After that, Lao Li felt much more cordial than before, and even took the initiative to teach him his own experience.
"Remember what others have said, especially some classic words. These words may not even be noticed by him. When you talk about them, they will make the other person feel that you value him very much. " For example, the sentence "You once said … I still remember it vividly." The other person will be happy because of your concern and think that you are a careful person and a person who can make great achievements.
Of course, it's best to remember that what the other person said is more classic, or that he thinks it is more level. It's not that the other person feels bad or even doesn't want to mention it again, which will make him think that you are making fun of him, but it's not good.
Take the initiative to do a little thing for him.
When cleaning your desk, also wipe your colleague's desk. When you buy snacks, bring some to your colleagues in the office. After work, if you find that your colleague's computer monitor has been turned off, just turn it off for him ... These are small things and easy, but they often make the other person feel warm and concerned. He responded with the same concern.
Jun Chen said that he first took the initiative to do a little thing for him, and then there was a positive interaction between the two people. Taking the initiative to do something for your colleagues, even a small thing, may be the beginning of your good relationship. Because through small things, others can see your sincerity and think that you are a very caring person.