Build a comprehensive service window of China Telecom and realize the service concept of "customer first access, one-stop shopping". Adopt the national unified special service access code 10000, and integrate all kinds of special service numbers of the original telecom.
As the main way of information exchange with the telephone network, it provides users with services such as consultation, inquiry, acceptance and complaint of various telecom services, and establishes a fast customer response center based on a customer service platform, basic telecom services and various telecom value-added services.
Extended data:
1, dial 10000 tariff standard.
As the customer service hotline of China Telecom, like other telecom operators, it can use China Telecom's fixed line, CDMA mobile service and PHS completely free of charge, even if customers are turned off. When using fixed line, GSM\WCDMA, PHS, China Mobile GSM\TD-SCDMA and China Unicom fixed line, it will be charged according to ordinary telephone charges.
2. The business orientation of China Telecom.
Service Orientation: China Telecom's comprehensive service window, an important channel for information exchange and communication between telecom enterprises and users.
Business orientation: focus on basic telecom services, actively develop new value-added services, and realize diversified business development.
Market positioning: brand service hotline for our customers, dedicated to building a world-class customer service center.