"12348" legal service telephone work responsibilities, mainly to answer legal advice and popularize legal knowledge; Implement internal linkage and do a good job in door-to-door service; Communicate external information and do a good job of case diversion; Strengthen regional cooperation and do a good job of coordination and linkage among functional departments; Do a quick response to prevent disputes from intensifying; Abide by relevant regulations and provide legal aid; Master social conditions and public opinion and be a good party and government worker; Accept social supervision and improve the service quality of legal service institutions.
People's Republic of China (PRC) Legal Aid Law Article 2 The legal aid referred to in this Law is a system established by the state to provide legal advice, representation, criminal defense and other legal services for citizens with financial difficulties and other parties who meet the legal conditions free of charge, and is an integral part of the public legal service system.