In order to give consumers the best shopping experience, every link of pre-sales and after-sales service should be as good as possible, and customer service reply is an important part of service. At the same time, Tik Tok will also assess the service indicators of flying pigeons, and the 3-minute manual response rate is one of the assessment criteria. What is the 3-minute artificial response rate of flying pigeons in Tik Tok shop? That is, every time the buyer sends a message, he gives a manual reply to the customer service, and the average waiting time of the buyer is 3 minutes. The calculation formula of flying pigeon's 3-minute manual reply rate index: 3-minute manual reply rate = the amount of messages replied by customer service within 3 minutes/the amount of messages sent by users; Examination time: 08: 00: 00-23: 00: 00; For example, if the customer gets a reply from the manual customer service within 3 minutes, the customer service will add 1 to the message that has been replied within 3 minutes. Skills to improve the 3-minute artificial response rate of flying pigeons in Tik Tok store: follow-up functions such as words, expressions and pictures sent manually by merchants. Therefore, responding to consumers' inquiries in a timely manner within the assessment time is the core element to improve the 3-minute manual response rate.