1. Consultation category: including consultation on government information work such as administrative functions, responsibilities, policies and regulations, and working procedures.
2. Complaints: including complaints about administrative management, social management, public services and other convenience services.
3. Suggestions: including opinions and suggestions on administrative management, social management and public services.
4. Help category: including management and service help within the scope of administrative functions and powers.
(2) 12345 Matters not accepted by the platform (including opinions):
1. Involving state secrets, business secrets and personal privacy;
2. Involving NPC, CPPCC, courts, procuratorates and other inefficient functions, as well as the functions of the army and the armed police;
3. It has been or should be resolved through legal channels such as legal proceedings, arbitration, administrative reconsideration or normal petition channels;
4 departments and units that have the right to deal with it have accepted or are dealing with it;
5. The claim has been settled according to laws and regulations, but the claimant (whose name, e-mail, IP address, contact phone number and mobile phone number are the same as the main contents of the claim, and they are all identified as the same person) still files a claim with the same facts and reasons;
6. The problems reflected belong to emergency rescue systems such as 1 10,19, 120, 122;
7 does not belong to the jurisdiction of the administrative organs of this Municipality;
8. The complaint situation is unclear and there is no specific complaint content;
9. It is impossible to verify the claim of safeguarding one's rights and interests because the real name and contact information are not provided;
10. Other violations of laws, regulations and rules.
If the applicant raises any objection to the above-mentioned inadmissible documents, the Municipal Wisdom Center shall carefully explain and guide the work. 1. Consulting policies and regulations on the responsibilities, procedures, administrative examination and approval, administrative acceptance and investment attraction of government departments and staff; What materials do I need to apply for a certificate and license? Call the mayor's hotline 12345. There is a manual customer service to solve the problem. If there are any changes in the policies promulgated by the state combined with the situation in this city, you can call for advice. Two, opinions and suggestions on the city's reform and opening up, economic construction, urban construction and management; For the problems existing in this city, you can call the telephone hotline 12345 to make complaints and suggestions. For example, building houses by developers at night seriously interferes with citizens' lives, and noise pollution can be complained by calling 12345. Urban traffic chaos and environmental pollution caused by open-air barbecue can be reported to the urban management department. Three, labor security, medical services, education, safety and other social life needs to be solved by the government; For social insurance issues, such as how to reimburse maternity, how to reimburse medical care, and how to register unemployment, you can call 12345 to transfer to the Human Resources and Social Security Bureau, or you can consult 12345 to transfer to the housing provident fund management center for settlement. 4. The needs that need to be solved by the government in the production, operation and development environment of enterprises; You can consult 12345 to transfer issues such as mass entrepreneurship, supporting policies for innovation and entrepreneurship, talent introduction, and tax concessions to the Science and Technology Bureau and the Development and Reform Commission. For urban environmental pollution, you can call 12345 to the Environmental Protection Bureau. 5. Criticism and complaints against government departments and their staff; If people in government departments are inefficient and have poor service attitude, they can complain to 12345, which can solve the problem of deliberately not solving or consulting problems. Now the hotline 12345 can listen to people's voices and solve their practical problems.