[1] Information communication obstacle is the main reason for information distortion in the process of transmission. What are the common communication barriers?
A: 1. Obstacles of sender: unclear purpose, vague expression, wrong choice and improper form.
2. Obstacles of the receiver: over-processing, perceptual deviation, psychological obstacles and ideological differences.
[2] What are the eight common noise sources in communication?
A: 1) Differences in values, morality and cognitive level will hinder mutual understanding.
2) Health status, emotional fluctuation and communication environment will have a great impact on communication.
3) Different status will lead to psychological gap and communication distance.
4) The difference of information codes used in encoding and decoding will directly affect understanding and communication.
5) Physical obstacles of information media.
6) Ambiguous language.
Illegible handwriting.
8) Different cultural backgrounds.
[3] Management functions include planning, organizing, leading and controlling. What types of communication will they involve?
A: Plan: define the goal, share the plan, and implement the plan.
Organization: give orders, allocate workload and arrange posts.
Leadership: empowerment, responsibility, training and encouragement.
Control: performance evaluation, control production progress and write progress report.
[4] What are the key points of individual communication, interpersonal communication and organizational communication?
A: Individual communication emphasizes self-knowledge and cultivates the ability of introspective communication to overcome self.
Interpersonal communication emphasizes mastering interpersonal skills.
Organizational communication is the comprehensive embodiment of individual internal communication ability and interpersonal communication skills in the specific communication form of the organization.
[5] What role can managers play in the communication process?
A: 1, nominal leader. 2. Leaders. 3. Liaison officer. 4. Audience. 5. Correspondents. 6. Spokesman.
7. entrepreneurs. 8. Crisis drivers. 9. Resource allocator. 10, negotiation expert.
[6] Briefly describe the essence of scientific management theory.
A: Scientific management theory is control-oriented, production-centered, and division of labor and unified orders to maintain the organization's production system, but communication in the organization is often ignored.
[7] Briefly describe Maslow's hierarchy of needs theory.
A: Maslow's hierarchy of needs theory holds that only when people meet their basic needs first can they work hard towards self-realization and potential development.
[8] What are the obstacles in the downward communication process?
A: 1. The manager's communication style does not match the situation.
2. Differences in communication skills of recipients.
3. Communicate the constraints of psychological activities of all parties.
4. Not good at listening.
5, hasty judgment.
6. Semantic ambiguity in coded links.
[9] What are the obstacles in the upward communication process?
A: 1. Closed corporate culture.
2. The internal communication mechanism is not perfect.
3. Information distortion.
[10] What is horizontal communication and what is its function?
A: Horizontal communication refers to the information transmission along the horizontal line in the organizational structure, including cross-departmental and cross-functional communication between managers or employees at the same level.
Role: 1. Ensure the realization of the overall objectives of the organization.
2. Make up for the shortcomings caused by vertical communication.
[1 1] What are the common horizontal communication barriers?
A: 1, departmental "departmentalism" and short-sighted tendency of employees.
2. "A professional obstacle" is biased against the organizational structure of the company.
3. Personality conflict.
4. Doubts, threats and fears.
[12] What are the similarities and differences between informal communication networks?
A: 1, which is not controlled by the management.
It is believed to be credible by most employees.
3. It spreads quickly.
It concerns people's vital interests.
[13] What aspects does the external communication of the organization include?
A: 1. Communication with upstream and downstream enterprises.
2. Communication with customers.
3. Communication with shareholders.
4. Communication with the community.
5. Communication with the media.
[14] How to overcome the herd mentality in group communication?
A: 1. As leaders, participants should be encouraged to express different opinions or even objections.
2. Every participant should face and solve problems with an objective attitude, not impulsive and not affected by emotional fluctuations.
3, consciously let multiple groups solve the same problem, it is possible to get different optimization countermeasures.
4. Let the team members discuss with outsiders to get their feedback.
5. Invite external experts to join and listen to their suggestions.
6. Members of designated groups encourage other members to express their opinions in decision-making.
7. Divide the whole group into several groups to discuss the same problem, and finally return the results for reference.
8. After reaching preliminary agreement on some issues, the meeting will be held again to allow members to raise their questions and concerns.
[15] What are the common work teams? Their characteristics are briefly analyzed with examples.
A: There are two common ways of working as a team in an organization: project team and work team.
The project team includes: 1, product development team, which is characterized by a team composed of members from different backgrounds who design and develop new products or provide new services for a long time.
2. Special teams, characterized by short duration, are teams that respond to some special changes or emergencies.
3. TQM working group, which is characterized by a team that implements total quality management and lasts for a long time.
4. Cross-functional working group, which is characterized by integrating a variety of knowledge, and team members have received cross-training in different fields for a long time.
The working team includes: 1, an autonomous working group, which is characterized by being composed of various experts and self-managing: setting goals, working and evaluating results for a long time.