1 1 185 postal customer service telephone is a comprehensive telephone service hotline provided by China Post for social customers. For EMS customers, information fees are free, and telecom operators charge call charges according to local telephone standards. "1 1 185" telephone can provide services such as door-to-door collection, business consultation, email inquiry and complaint acceptance.
Advantages of "1 1 185"
"1 1 185" passed the ISO 9000: 2000 certification on 200 1, taking "customer 100" as the corporate culture and pursuing the service concept of "sincere investment, enthusiasm and thoughtfulness".
The center uses switch technology, has strong hardware support such as trunk line, optical fiber and DDN dedicated line, has 300 voice seats, and has an expansion capacity of 1000 voice seats and 2 10 trunk lines (including 150 incoming lines and 60 outgoing lines, which can be expanded at any time according to customer requirements).
It is connected with Internet, postal logistics network, postal integrated network, financial network, China civil aviation ticketing center, 183 website and other networks, and its service scope covers postal services, logistics, finance, commerce, tourism, insurance, ticketing, seat rental, call center agency and other industries.
As a voice access platform for e-commerce,1185 provides services such as business acceptance, inquiry, tracking, telemarketing, voice service and seat outsourcing. , and has the strong support of postal financial network, physical network and information network, and has strong strength in postal development of e-commerce.