Always ask questions before grafting. There are two aspects to asking questions:
① The "effect" of related eyelashes.
Before grafting, you must be familiar with the actual effect that the customer wants, and make professional analysis and judgment according to the customer's own eyelash situation and eye shape. If you have different ideas or the customer's own situation will have an impact on the actual effect, you must inform and remind the customer in advance and ask if the customer can accept it. After expressing your professional ideas, all grafting will be subject to the wishes of customers.
② About the "safety" of eyelashes
Due to the different physique and skin conditions of customers, some customers may be hurt by "metal components of glue and tweezers, compounds and volatile components contained in adhesive tape, makeup remover and cosmetics", and may have mild skin allergy or inflammation. In particular, customers with allergies are more sensitive and itchy near their eyelids. In this case, if grafting eyelash causes diseases such as skin inflammation, grafting should be stopped.
How to deal with foreign bodies falling into eyes?
Rubbing eyelashes or upper eyelids during transplantation may damage skin, mucosa or eyeball. Specially remind customers who have eyelashes for the first time not to rub their eyes. After artificial hair or glue enters the eyes, it is easy to hurt the skin, mucous membrane or eyeball by direct friction, so it should be cleaned with normal saline. Inform customers that if they feel uncomfortable after grafting, they should consult a professional doctor.
Near the upper eyelid is the thinnest and most sensitive position in human skin. The part with glue is right next to the mucosa, so be very careful when grafting.
Uncomfortable after grafting
Symptoms such as foreign body sensation, itching and swelling behind eyelashes may not be caused by eyelashes. Even if it is not because of eyelashes, if a customer asks, it should be handled properly. Never make medical judgments such as "it has nothing to do with eyelashes", "it will be fine in a few days", "keratitis caused by bacterial growth", "just use eye drops" and "please buy antipruritic drugs to apply it".
Nowadays, the new development trend of eyelash industry is convenient and accurate service consultation, responding to all kinds of questions raised by customers realistically, and constantly improving customers' appreciation ability, so as to serve customers at a high level. In addition, professional eyeliner requires the following technical skills:
Good service attitude is the most powerful sales tool.
1. Smile service can leave a good first impression on the other party. By smiling, you can show your personal charm and appeal, and then affect the mood of customers and create a relaxed and happy mood for customers.
2. Family service: Eyelashers should always stand in the position of customers, think about what customers think, try their best to eliminate customers' worries and doubts, and give customers a feeling of customer first.
3. Preferential services: Show preferential services to customers as much as possible, so that customers can truly feel the value for money. Fully demonstrating one's good personal conduct is a solid step towards success.
A. With good work habits, customers will quickly accept you and recognize you, and then she will also recognize your works and accept your services.
B, to have a correct aesthetic, to know how to appreciate and praise customers, so that customers can happily like and accept you and your works and services.
C, at work, you should fully show your excellent mental outlook to customers. Sending negative emotions to work is a no-no. Neat, solemn and atmospheric clothes are also the embodiment of your good mental outlook.
D, to become a qualified eyeliner, you must have certain theoretical literacy. Familiar with the basic physiological knowledge, beauty knowledge and psychological knowledge related to their jobs;
Skills development and personal image
Grafting eyelash is not only a technology, but also an art. Beautiful and exquisite eyelashes are actually myths created by eyelash artists with good design concepts and intentions. Therefore, a lasher should not only have profound artistic accomplishment and correct aesthetics, but also master superb lasher technology. Only in this way can we take the initiative in eyelash service projects.
Eyelash master's hospitality etiquette
Hospitality is actually a professional skill. It is a necessary skill for a professional eyeliner. In order to become a technical professional and an excellent eyeliner, it is very important to learn hospitality etiquette. The hospitality etiquette of eyeliner is reflected in the following aspects:
(1) Language: As an excellent eyeliner, you must ensure that your voice is gentle, beautiful and clear when communicating with customers directly. The expression is correct. Soft and pleasant voice can let customers release anxiety and vigilance, and can calm down and listen to your explanation; Clear articulation allows customers to quickly understand what you need to express; The correct expression can well reflect the technical professionalism and familiarity of eyeliner, so that customers can trust your service more.
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(2) Attitude: As a qualified eyeliner, you should learn to be a very good listener. Since few people are willing to listen to others in today's daily life, everyone is eager to express their ideas. Therefore, when customers come to the eyelash shop with expectations, the eyelash teacher can do a very good job of listening from the beginning, give customers a good feeling, and she will also have trust in you. But listening is not only listening quietly when others are talking, but also needing more timely feedback.