The centralized handling center for tax and fee services is a platform linked by provinces, cities and counties, which mainly handles the time-limited settlement business pushed by the electronic tax bureau and the front desk of the entity tax window, and accepts the difficult and complicated problems collected by the 12366 hotline, interactive platform and the electronic tax bureau.
Dealing with the complex problems that need to be solved by multi-department liaison office or asked for instructions from superiors when handing over the entity tax window; Centralized handling of businesses that need to be handled in batches due to unified policy implementation and data modification of the collection and management system.
The centralized handling center of tax and fee services is a place set up by the tax bureau to provide tax and fee services for taxpayers. It is an important part of modern tax management system. Intensive management and information operation can greatly reduce the workload of tax authorities and improve work efficiency and accuracy.
Advantages of operating mechanism of centralized processing center for tax and fee services;
1. Intensive tax service: The center concentrates all kinds of tax and fee services, realizing the transformation from "circulation" to "integration" before and after tax service, from "separate operation" to "integration" online and offline, and from "filling in forms" to "intelligence" in tax matters, effectively improving tax efficiency.
2. Data-driven management: accurately identify the needs of taxpayers and provide personalized services through data mining and analysis; At the same time, through the unified management and application of data, the collaborative management and service of various departments can be realized, and the tax collection process can be further optimized.
3. Intelligent service: The centralized processing center for tax and fee services introduced new technical means, which promoted the optimization of "non-contact handling", "non-face-to-face handling" and "remote handling", realized the entity's rapid tax payment, and provided taxpayers with a more convenient, efficient and intelligent service experience.
4. Optimize the allocation of human resources: through the construction of centralized processing center, the barriers of poor information among departments are reduced, data sharing and information comparison are realized, labor costs are effectively saved, and the overall planning ability and intensive level of work are improved.
5. Improve service quality: The construction of centralized processing center for tax and fee services can provide a complete, fast and accurate tax experience, change the service mode from single passivity to innovation and diversification, and further improve service quality and taxpayer satisfaction.