First, check the information input.
First of all, the user should ensure that the driver's license information entered during the inquiry is accurate. Including driver's license number, file number, ID number and other key information, any one character error may lead to query failure. Therefore, users are advised to check the relevant information carefully to ensure the correct input.
Second, understand the system status.
If the information is entered correctly, but the driver's license information is still unavailable, the user should consider that the system may be being updated or maintained. In this case, users can check the official announcement or contact customer service to understand the system status. Generally speaking, after the system is updated or maintained, the query function will return to normal.
Third, the driver's license status is abnormal.
If the above two situations are excluded, it may be that there are some problems in the driver's license itself, such as being cancelled, revoked or in other abnormal States. In this case, the user needs to contact the traffic management department or the traffic police department to understand the specific situation of the driver's license and deal with it according to the actual situation.
Fourth, contact the relevant departments.
If the user still can't solve the problem after trying the above methods, it is recommended to contact the service hotline or window of the traffic management department or the traffic police department for consultation and inquiry. The staff will provide help and guidance to users according to the specific situation.
To sum up:
When users encounter the problem of "12 123 can't find the driver's license information", they should first check whether the information is input accurately, and then know whether the system status is normal. If all the above are normal, it is necessary to consider whether there is a problem with the driver's license itself. Finally, if the problem still cannot be solved, it is recommended to contact relevant departments for consultation and inquiry.
Legal basis:
Road Traffic Safety Law of the People's Republic of China
Article 99 provides that:
Motor vehicle drivers should abide by the provisions of laws and regulations on road traffic safety and drive safely and civilized in accordance with operational norms.
regulations for the application and use of motor vehicle driving license
Article 68 provides that:
If the cumulative score of a motor vehicle driver reaches 12 in a scoring cycle, the traffic administrative department of the public security organ shall detain his motor vehicle driver's license.