As long as epidemic prevention issues are involved, citizens can call the "12345" government service hotline to answer online 24 hours a day. The establishment of the epidemic prevention and control service line has further improved the knowledge base of epidemic-related policies, and established a telephone acceptance and reporting mode with the city and county (district) epidemic response headquarters. In addition to answering calls related to hot spots such as traffic trips, nucleic acid detection, and isolation needs, people who need health code transcoding can be guided to the relevant departments to complete transcoding and reporting according to the information provided by them. In addition, according to the relevant requirements of the municipal epidemic response headquarters, the "12345" government service hotline should not only answer the prevention and control policies in time, but also inform the headquarters to implement the prevention and control measures and control responsibilities for those who need to implement centralized isolation and home isolation control measures.
During the Spring Festival, in order to ensure that people coming (returning) to Shijiazhuang can answer calls about the epidemic, the "12345" government service hotline took emergency measures such as arranging telephone service on duty and increasing long-term day shift seats, strengthened the daily maintenance of hardware and equipment, made every effort to ensure the smooth line, and made efforts to ensure that every call of the people could be answered, and every appeal about the epidemic could be answered and solved in time.
According to statistics
202 1, "12345" government service hotline * * accepted calls related to the epidemic situation 7 107, and the hotline was opened for one month * * * accepted 86 health code claims.