Business includes roads, waterways, road transport, urban passenger transport, maritime affairs, search and rescue and other fields, mainly covering road transport, roads and waterways and industries.
The "12328" hotline is an important channel for the broad masses of people to feedback their opinions and demands, and it is also a medium for transportation authorities at all levels to listen to people's voices, smooth public opinion and gather their wisdom.
In 2065438+2007, 12328 system * * accepted more than 28 million pieces of effective business, with an immediate response rate of 98.4 1%, a time-limited completion rate of 89.62% and a satisfaction rate of 93.62% for return visits.